No transactions showing on mobile device. !

Terry Murphy Murphy

Mobile app shows active accounts and updates balances. Individual transactions initiated from Windows desktop are not showing.


Computer was refreshed and synced before I left town. I need access to my transactions! Can anybody help?

Quicken_Tyka

Hey Terry Murphy,

Sorry, you're experiencing this difficulty.

Just to clarify, you are able to see the account and the balance on the mobile app?

What happens if you click on the account?  Is it completely blank?

I would try signing onto the Web version at https://app.quicken.com/ this syncs the same way the mobile version does.

Can you tell me if the website displays the transactions?

-Quicken Tyka

Terry Murphy Murphy

Yes I can see the account and it shows that it's active when clicking on it nothing is there

Quicken_Tyka

Hello Terry,

Thank you for clarifying and I apologize for the delay in responding.

I would start by going to the desktop version and resetting the cloud.

Go to Edit > Preferences > Quicken ID, Mobile & Alerts.



Then click on the blue link to reset the cloud.

Once this is complete, I would try signing into the mobile app and see if that takes care of it.

-Quicken Tyka