Unable to fix connectivity error with my accounts in Quicken Mobile

I am currently running Quicken Mobile 5.13.0 on my Android Note 9 phone and I keep getting an error that my account are in a connectivity error and to fix the issue I need to sign in to the bank accounts.
Every time I try and fix the connection issue I get another error that says: Login Error - ...Please enter your credentials again...
I cannot seem to move past this error and get Quicken Mobile to connect to my bank accounts any more.
Please help!!

Answers

  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello Poseiden,

    Sorry, to hear that you are unable to connect your accounts using the mobile app.

    What is the name of the financial institution that this is happening with?

    Which platform are you running for your software? Windows or Mac?

    Let us know!

    -Quicken Tyka
  • My two institutions are Desert Financial and Chase Bank.  I am running my desktop app from Windows 10 Pro.
  • KenS FinKenS Fin Member
    I am having the same issue, but with only 1 institution...PNC Bank.  Everything else is connecting just fine, including Chase.  My desktop Quicken connects fine with PNC, and I have verified the credentials in the mobile app, but it repeatedly fails to connect.  That said, the mobile app shows the balance matching my desktop app, but not my bank's balance.  Any help? 
  • KenS FinKenS Fin Member
    I have resolved this issue.  I repeatedly attempted to add the account for syncing to the web through my desktop app, quitting and reopening the program.  After many (10+) attempts, it finally successfully successfully connected.  The successful sync connection was reflected in the mobile app, but the failed account continued to show in the mobile app, until I signed out and then signed in again.  NOW it shows correctly.  However, the data shown in the mobile app reflects my synced data from my desktop, NOT the data from the bank.  Is this correct?
  • KenS FinKenS Fin Member
    I now understand that the mobile app shows both synced data AND (by swiping left) also shows the bank balance and projected balance.  I like that a lot.
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