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Error OL - 1-B downloading from some banks

Quicken installed a new release this morning and this error showed up after the installation I'm on 2019 R19.44 Build 27.1.19.44 Transactions download properly from some accounts but not others..
Any ideas as to how to approach?

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Best Answers
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Sherlock SuperUser ✭✭✭✭✭
I suggest you perform a clean uninstall, install and update and restore a data file backup you saved prior to applying the R19.44 update. If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the R18.16 Mondo Patch.
Quicken user since 1997
Premier on Windows 104 -
Sherlock SuperUser ✭✭✭✭✭
If Quicken updated to R18.16, you should be fine. Don't forget to restore the datafile backup saved before you upgraded to R19.44.Quicken user since 1997
Premier on Windows 101 -
Sherlock SuperUser ✭✭✭✭✭
You should be able to revert to R18.16 again and wait for another Quicken patch and repeat until the issue is resolved. I suggest you perform a clean uninstall, install while disconnected from the internet, update to R18.16 and restore a data file backup you saved prior to applying the R19.44 update. If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the R18.16 Mondo Patch.Quicken user since 1997
Premier on Windows 105 -
Sherlock SuperUser ✭✭✭✭✭
There have been a variety of approaches that have worked to resolve the OL-1-B error in the past. The basic trick is to deactivate the Online Services of all the registers associated with the financial institution. Then, when we set up the Online Services again, Quicken resets the financial institution's profile and we're usually good to go. But, when this issue coincides with a Quicken release patch and impacts multiple financial institutions, the problem usually requires a fix from Quicken.Quicken user since 1997
Premier on Windows 101
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Answers
Premier on Windows 10
They had me open Online Center then click on the contacts tab while holding down the cntrl and shift keys. This brought up a list of my accounts. I selected one that wasn't working and selected from a list of refresh options Financial Institution and clicked refresh. Ran one-step update and everything worked.
Premier on Windows 10
Premier on Windows 10
I expect to do it tomorrow. Probably the issue will be back tomorrow.
I called Quicken an they gave me a bizarre way of fixing. Delete and reenter my quicken ID, reboot, - Deactivate and reactivate the three accounts with issues one at a time. Reboot. Still not working after the reboot. Run one step for each account that I have individually then run it for all accounts. Seemed to work. !?!? Rebooted and it still worked.
I just restarted my laptop and it still is working. !?! Like I said, I'll see what happens in the morning. Think the guy who was helping me over the phone was as surprised as I was that it worked.
Premier on Windows 10
Since the update I keep getting the error message Error OL--1-B for my Capital One 360 account.
Anyone has run in this problem?
Premier on Windows 10
After fighting it out myself for a while, I spent an hour with Quicken phone support doing all of it: Mando patch, backup, Deactivating banks and adding accounts back. The result is the same:
1. It works for one day and one day only
2. The next day you are at square one: a dozen accounts with OL--1-B errors. As a variety there would be one or two other error codes (unexpected response from the server, try tomorrow)
3. The worst offenders:
Fidelity Investment (retirement, investment, CC, nothing works longer than a day; sometimes one cannot sign onto it at all; sometimes one can sign up to some accounts but not all of them)
CapitalOne Bank
Everything serviced by Synchrony Bank (Wallmart, BestBuy, TJMax, etc.)
Chase
4. Had no problems with or very few problems with:
BofA
Amex (though it asks for the password every now and then)
Amazon
Bottom line, Quicken is unusable at this point. Unless you want to download every account manually using (*.QIF files or similar) you are dead in the water.
You cannot track your accounts and be reasonably sure that what you see on the Quicken screen is what is in your account.
I got around it by downloading the three accounts with problems (BofA, Chase (one credit card account), and a cedit union account this morning by opening each account , clicking on the gear up on the right and the update now function. That worked until I closed Quicken and my computer and then I have to do it again.
Barclays
Best Buy
Elan
Wells Fargo
several others
https://community.quicken.com/discussion/7855466/new-6-18-19-ol-1b-multiple-financial-institutions#latest
Is there any fix to this problem???