Transactions will not save in new Quicken update

Brechin

I have tried to enter a transaction 5 times. It goes in, but will not save and go on to the next blank transaction line. This is in the new version of Quicken Premier. VERY frustrating because I have a number of transactions to enter.It is happening on all accounts including credit card and banking.

Sherlock

Brechin said:

I reinstalled it, and it's still a nightmare. Thanks for your help. I'll try calling Monday.

I'm not surprised.  As I said, you need to determine what is preventing Quicken from modifying the data file.  It appears Quicken thinks it has access but is not able to update the data file.  This could be a flavor of Microsoft's controlled folder access.

Brechin

It finally let me save the transactions once I clicked on closing the program.

Brechin

Yet when I opened quicken again, none of the 3 transactions had been saved.

NotACPA

When you're trying to input the transaction(s), what does the VERY top line of your Q window say ... starting with the RED Q logo, and including everything?

Sherlock

If you aren't already, the Quicken data file should be maintained in a local folder on an internal drive and we should not allow other processes to access the data file while the data file is use by Quicken. 

Brechin

It says the same thing it said before I updated. It says Quicken Premier - name of the file - (name of the account I'm using)

Brechin

This is definitely a poorly executed update. I already had to contact support because none of the files would open after the update.

Brechin

There is no other process accessing the file. It is maintained within the Quicken folder on the C drive.

Brechin

Is there a way to downgrade to the previous version?

Sherlock

I suggest you attempt to determine why Windows is preventing Quicken from modifying the data file.

To revert, I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate Mondo Patch, and restoring a data file saved prior to updating from the earlier patch release. If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the appropriate Mondo Patch: https://www.quicken.com/support/patching-updates-windows or http://www.quicknperlwiz.com/quickenpatches.html

To prevent any automatic software updates, set your Windows UAC setting appropriately.

Brechin

Great idea, but I don't have the old version. I may just try and call Monday to premium support. I'm in my 70's and, although I've been involved with computers since 1963, I'm not quite as up on some of the processes anymore.

Brechin

How do I obtain the version before the most recent update in order to install it?

Sherlock

Brechin said:

How do I obtain the version before the most recent update in order to install it?

Which year and version are you using right now (select Help > About Quicken)?

Brechin

2019, version R21.16, build 27.1.21.16

Brechin

I tried the mondo patch without doing anything to the file first. No luck.

Sherlock

The Quicken 2019 installation program is available at: https://download.quicken.com/windows/Quicken.exe
The Quicken 2019 R20.15 Mondo patch is available at: https://assistant.quicken.com/patch/QW27.1.20.15MPatch.EXE

Brechin

Where do I find QCleanUI?

Brechin

I found it. Will get back to you if it works or not

Brechin

What msi file am I looking for?

Brechin

I reinstalled it, and it's still a nightmare. Thanks for your help. I'll try calling Monday.

Sherlock

Brechin said:

What msi file am I looking for?

I may need more context.  If the reference occurred when you attempted to launch QCleanUI, I suspect you neglected to place the MSICLEAN.EXE in the same folder as the QcleanUI.exe.  If you're referring to the Quicken MSI, I suspect you're attempting to apply the Mondo Patch before installing Quicken while disconnected from the internet.  (You're installing Quicken while disconnected from the internet to prevent the Quicken installation program from automatically updating to the most recent release.  Don't launch Quicken until after you've applied the Mondo patch while connected to the internet.)

Brechin

It's beyond what I can do. The mondo patch isn't working because it's for 16, and this version is R20.15
I'm exhausted my coping skills tonight. I appreciate your help, but now I can open files that were not updated after 8/16 when I installed the update. But I can't save it or restore from a backup on anything. And nothing will save either. Thanks for trying. I've got to give up for now.

Sherlock

Brechin said:

I reinstalled it, and it's still a nightmare. Thanks for your help. I'll try calling Monday.

I'm not surprised.  As I said, you need to determine what is preventing Quicken from modifying the data file.  It appears Quicken thinks it has access but is not able to update the data file.  This could be a flavor of Microsoft's controlled folder access.

Brechin

I don't know what I did right, but I finally decided to reinstall the update. Then I restored the files from earlier backups before 8/16 at the first install. I now can open each file, update and backup each file, and save transactions on the primary file. I am a trust administrator and really need access to these accounts by Monday. I can't thank you enough for sticking with me through all of this. THANK YOU SOOOOOO Much!!!!

Brechin

Well, not quite right. I have the older version of Quicken installed. I'm certainly not going to install a newer version until the darn thing is fixed. I thought I had selected the updated version, but it really doesn't matter. It works for now. Shalom!!

Sherlock

So, which year and version are you using now (select Help > About Quicken)?

Brechin

2019 R20.15 build 27.1.20.15