Checkbook on mobile App vs Bank Statement

mjm4200

I would like to see the checkbook from the program from the computer on the mobile app rather than the bank statement from online. Is there a way to change which checkbook you see?

Quicken_Tyka

Hello MJM4200,

Thank you for providing more details.

I would start by taking a look at the steps outlined here particularly the steps under " I am Missing Transactions On the Mobile App."

If the trouble persists after completing the steps in the above article, I would contact support directly for more in-depth troubleshooting.

Support can be reached here:

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka

Quicken_Tyka

Hello mjm4200,

Thank you for taking the time to visit the Community, although I apologize that you haven't received a response.

The mobile app pulls in information from the Quicken data file and doesn't have the ability to switch between a bank statement and data in the file.

https://community.quicken.com/discussion/7856731/faq-what-information-syncs-with-the-quicken-cloud-for-mobile-web-apps

Can you provide some more details on what you are seeing that the account you are viewing on the mobile app is a bank statement? 

Are you seeing a balance that doesn't match what is in the desktop? Are there transactions missing?

Please let me know!

-Quicken Tyka

mjm4200

What I am seeing in the mobile app is not on the desktop version, there are transactions that i have entered into the desktop version and I do a sync, and then load the version on the app and it has a different balance and missing transactions. The app version to me looks like it has downloaded straight from the bank or credit card, it has transactions that have uncategorized transactions, such as my mortgage payment on the desktop version i have entered the amount to who its payed and category as a bill:mortgage payment and the date and from the account its payed from.
The mobile app show payee, date, account from and amount but no category. When i compare the mobile to the desktop, it different but it matches the online statement from the bank.

Quicken_Tyka

Hello MJM4200,

Thank you for providing more details.

I would start by taking a look at the steps outlined here particularly the steps under " I am Missing Transactions On the Mobile App."

If the trouble persists after completing the steps in the above article, I would contact support directly for more in-depth troubleshooting.

Support can be reached here:

https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka