connectivity error with amex

rmartin39md

I'm getting this error with amex - when i try to correct by inputting the userid and password, it doesn't take. been a problem for a few weeks. i've verified the userid and password. works ok in desktop

Quicken_Tyka

Hello @rmartin39md

Thank you for the response, although I apologize for the delay in following up.

If you haven't done so already, I would recommend contacting support directly for in-depth troubleshooting.

 https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka

rmartin39md

same error on quicken web

Quicken_Tyka

Hello @rmartin39md

Thank you for taking the time to visit the Community to post your issue.

If you haven't done so already, I would start with the steps outlined below.

1. Swipe left on the affected account.  
2. Tap on the Fix It button.

1. Follow the on-screen prompts to resolve the issue. 

If the steps above do not resolve the issue, but the desktop app downloads transactions successfully, deactivate and reactivate the account(s) on the desktop app.

• For deactivate instructions, click here.
• For reactivate instructions, click here.

After the deactivate/reactivate steps have been completed, go back to the Mobile & Alerts tab and click Sync Now.

https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

If you're unable to resolve these issues, contact our Customer Support team for more help.

Thank you,

-Quicken Tyka

rmartin39md

I followed the instructions and now transactions download but I’m still getting the error message

rmartin39md

Also, I did the swipe left several times before posting the request. didn't work

Quicken_Tyka

Hello @rmartin39md

Thank you for the response, although I apologize for the delay in following up.

If you haven't done so already, I would recommend contacting support directly for in-depth troubleshooting.

 https://www.quicken.com/support#contact-support

Thank you,

-Quicken Tyka