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connectivity error with amex

I'm getting this error with amex - when i try to correct by inputting the userid and password, it doesn't take. been a problem for a few weeks. i've verified the userid and password. works ok in desktop

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Answers

  • same error on quicken web
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @rmartin39md

    Thank you for taking the time to visit the Community to post your issue.

    If you haven't done so already, I would start with the steps outlined below.
    1. Swipe left on the affected account.  
    2. Tap on the Fix It button.

    Troubleshooting Issues with the Quicken Mobile App

    1. Follow the on-screen prompts to resolve the issue. 

    If the steps above do not resolve the issue, but the desktop app downloads transactions successfully, deactivate and reactivate the account(s) on the desktop app.

    After the deactivate/reactivate steps have been completed, go back to the Mobile & Alerts tab and click Sync Now.

    https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    If you're unable to resolve these issues, contact our Customer Support team for more help.

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
  • I followed the instructions and now transactions download but I’m still getting the error message
  • Also, I did the swipe left several times before posting the request. didn't work
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