Why does one of my credit cards not update? (Q Mac)

I've set up all my credit cards as ebills. One of them, Barclay, has an exclamation point on the Bills tab of the Bills and Income screen. when I click on the exclamation point it says "some credentials are missing". when I click update login, it says "unable to connect to Quicken Cloud". I've tried deleting and seeing up again and it continues to happen.

Answers

  • Quicken_NatalieQuicken_Natalie Moderator mod
    Hello @[email protected],

    Thank you for providing the details of this issue to the Community, although I apologize that you have not yet received a response.

    The Community may need a bit more information to be able to assist you further. Please take a moment to review the information available here and post back to let us know what version/release of Quicken you're using.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    Quicken Natalie 
    -Quicken Natalie 
     
  • I have the following Version:
    Quicken for Mac Deluxe 2020
    Version 5.13.3 (Build 513.30586.100)
    macOS 10.15
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello @[email protected]

    Thank you for the response and for providing more details.

    I took the liberty of reviewing the online biller profile and the Barclaycard states that the security question has not been provided.

    After updating the login credentials are you asked a security question?

    If not, I would try to 'unlink' this payee and then relink it once more to see if you a prompted for a security question.

    To start, go to the Bills and Income Tab and find the Barclays Biller, select the blue icon with 3 dots.  

    Go to Edit Payee.



    Then go to the eBill section and choose to unlink.



    Let me know how it goes!

    -Quicken Tyka

    -Quicken Tyka
  • I unlinked and relinked but it does not ask for the security question.
  • what's interesting is that it updates the transactions with no problem.
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello @[email protected]

    Thank you for the response and for trying those steps and letting me know the results.

    I have gone ahead and reported this biller to our service providers.

    Please allow 24-48 hours before attempting to link this biller once more.

    Thank you,

    -Quicken Tyka
    -Quicken Tyka
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