When I click on updates in my account I get a notice: Error can't connect, wait ten minutes

James King

the Error says can't connect, wait ten minutes, try again. I've been trying for two days and always the same deal! Up and until about the 11th of the month, everything worked as usual. Thank you, Jim

Quicken_Tyka

Hello all,

Thank you for taking the time to report this issue to the Community, although I apologize that you are experiencing this error.

In Quicken, please try signing out and signing back in.

1. Click on the Edit Menu and select Preferences.
2. In the left panel, select Quicken ID, Mobile & Alerts.

1. Click Sign in as a different user.
2. Type "yes" as prompted and click Sign Out.

1. Close and reopen Quicken.
2. Sign back in with the correct Quicken ID.

Let me know how it goes! 

-Quicken Tyka

James King

For better than three days now I get the following message when I try to update my accounts, "Quicken on line service is unavailable at this time. Please wait at least ten minutes and try again. I've been trying over 3 days and as soon as I click one step update, I get the same message. I have no problems getting on line with anything but Quicken 2020,. I did not have this problem until about the same 3+ days before with
quicken 2020 either. Any help would be deeply appreciated. Jim

JohnV177

I an experiencing the same issue. Has anyone from Quicken responded?

JohnV177

I am having the issues, thanks for posting your problem Jim. Anyone at Quicken working to answer or resolve?

George@13

Having the same issues all day. Will it be fixed soon?

James King

Not as of this time. Jim

James King

I have no idea as I have yet to hear anything about resolving this issue., Jim

James King

My Version of Quicken is; Version R24.14, Build 27.1.24.14,, year 2020 Quicken. I can't seem to find any other way to leave a message. Jim

James King

I clicked on Learn & Support and saw a reply that Quicken is aware of some people having this problem and it is being worked on.

Rocket J Squirrel

"Have you tried rebooting?" asked every customer service rep ever.

James King

I've tried that many times plus, it does the same thing on two different computers too.

thecreator

Hi @""James King" ,

Read this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Operating system Build not mentioned as well as the Financial Institutions involved.
Or what Anti-Virus program being used?

See this procedure:  https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

James King

I am running Windows 10 version 1903, installed on 12/10/2019, OS Build: 18362.657,. Antivirus is Webroot.
Quicken gets to the point of asking for my Pass Word Vault pin ID and soon after I enter that information, Quicken goes directly to the wait 10 minuets, try again and that is as far as it gets and goes no further. It is like it has no idea that I am connected to the internet. Now, I am on line through Exceed / Viastat service which for a good number of years hasn't caused any problems with Quicken connecting and downloading my files from Community Bank-NA or Visa. Thank you, Jim

James King

I just tried this and found out that it totally "freezes Quicken" And the only way out of the freeze is to hit "Ctrl-Alt-Delete." It is when I click on "Mobil & Web." Even should I click on anything on the opening page absolutely nothing happens and the screen remains as it had opened up, Jim

BDAHL385

I have been getting the same error message for 2 days now trying to do a one step update or a single account download transaction function. I have not installed or changed any program or windows update during this time. It just started yesterday for me. Running Quicken Premier on a Windows 10 PC.

James King

I hope they soon do something to straighten this out before to long! I depend on my bank and card accounts to keep up with them as well as seeing if anyone might be fooling around in my stuff. I run Delux as I don't need all the other things. Jim

George@13

Still having this issue for 3 days now.

thecreator

James King said:

I am running Windows 10 version 1903, installed on 12/10/2019, OS Build: 18362.657,. Antivirus is Webroot.
Quicken gets to the point of asking for my Pass Word Vault pin ID and soon after I enter that information, Quicken goes directly to the wait 10 minuets, try again and that is as far as it gets and goes no further. It is like it has no idea that I am connected to the internet. Now, I am on line through Exceed / Viastat service which for a good number of years hasn't caused any problems with Quicken connecting and downloading my files from Community Bank-NA or Visa. Thank you, Jim

Hi @""James King" ,

Windows Version was not needed. You are not on the latest build. Open Settings, click Update and Security. Click Optional Build. Download and Install. It is a small Build. No Windows.old is generated.



Disable Webroot and see what happens.

James King

I downloaded the update and also shut down the antivirus program as suggested. No difference, as soon as I enter my vault pass word I get the same wait 10 minutes and try again. Jim

thecreator

Hi @""James King" ,

Are you using Special Characters within the Vault Password?

James King

Yes, I always have and it is (@),. Jim

Quicken_Tyka

Hello all,

Thank you for taking the time to report this issue to the Community, although I apologize that you are experiencing this error.

In Quicken, please try signing out and signing back in.

1. Click on the Edit Menu and select Preferences.
2. In the left panel, select Quicken ID, Mobile & Alerts.

1. Click Sign in as a different user.
2. Type "yes" as prompted and click Sign Out.

1. Close and reopen Quicken.
2. Sign back in with the correct Quicken ID.

Let me know how it goes! 

-Quicken Tyka

James King

Thank you, Your instructions got my Quicken working again!

Unknown

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