Alight-Citi 401k Connectivity
Has anyone had an issue as of Fri Feb 14 2020 with updating their Citi 401k info? A new (to me) error started popping up indicating the User ID or password is invalid (Download error 15500). Since I can log into the Citi website just fine, I am guessing the issue is at Alight, but there is no way to reset a password for Citigroup on their website, you just get a redirect back to Citi. I also called them directly and the rep also pushed me back to Citi. If anyone has run into the same issue and resolved it, I am requesting some guidance as to how you succeeded. Thanks!