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Problem re-installing Quicken on Win10

fotogchick

My old laptop is running windows xp and quicken subscription. I performed a backup from my old laptop and wanted to start using quicken on my new laptop which is running windows 10 pro. I downloaded the quicken program from the quicken site, installed on my new laptop and prompted to restore from backup. Quicken launches then prompts for my quicken id and pw 2 times, which I enter correctly, then it takes me to the download screen to download quicken (which is already installed). I can never open quicken on my new laptop and get it to open/run. Help please:).

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GeoffG

If you haven't already, try rebooting. Then launch Q as usual. You should hopefully be prompted for your file or restore.

splasher

You aren't running subscription Quicken (2018+) are you?

JustMeHere

fotogchick said:

My old laptop is running windows xp and quicken subscription.

This is impossible. Since about Quicken 2014, Quicken will not install on Windows XP.

thecreator

Hi @fotogchick ,

See / review this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

fotogchick

> @JustMeHere said:
> (Quote)
> This is impossible. Since about Quicken 2014, Quicken will not install on Windows XP.

My apologies. I am running windows 7 on my old laptop.

fotogchick

> @splasher said:
> You aren't running subscription Quicken (2018+) are you?

On my new laptop I am on the latest Quicken subscription 2020; R25.10.
I launch and then program keeps looping asking me for my quicken id and password. I never can actually get to quicken to see my accounts etc

fotogchick

> @splasher said:
> You aren't running subscription Quicken (2018+) are you?

Yes. 2020; R25.10

thecreator

Hi @fotogchick ,

Did you download from your Quicken User ID and password after logging in?

Trying to understand, since originally posted that you were running Windows XP and Quicken Subscription.

See this FAQ: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

What is the Build Number for Windows 10? Ex: 14314.1003.

fotogchick

My old laptop is running windows 7
On my new laptop windows 10 pro I did log into quicken.com and downloaded the program from that site.

fotogchick

I followed your instructions (thank you) in your prior post and the same loop keeps happening. I can get the program to run on my old laptop just fine. I just am having issues with the program (and QB as well) on my new laptop.

thecreator

Hi @fotogchick ,

Where did you restore the Quicken Data File, to? Why do I ask this? Because I have seen when you go to Restore a Data File, it sometimes defaults to the exact location, where the Backup is located at. I was able to catch it, but some Users don't know that this occurs.

So where is the location? Ex: G:\My Documents\Quicken Win 10-Work

I used Copy this address as text.

Obtained using File > Show this file on my computer.