Problem re-installing Quicken on Win10

fotogchick
fotogchick Member ✭✭
My old laptop is running windows xp and quicken subscription. I performed a backup from my old laptop and wanted to start using quicken on my new laptop which is running windows 10 pro. I downloaded the quicken program from the quicken site, installed on my new laptop and prompted to restore from backup. Quicken launches then prompts for my quicken id and pw 2 times, which I enter correctly, then it takes me to the download screen to download quicken (which is already installed). I can never open quicken on my new laptop and get it to open/run. Help please:).

Answers

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    If you haven't already, try rebooting. Then launch Q as usual. You should hopefully be prompted for your file or restore.
     user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 21H1
  • splasher
    splasher SuperUser ✭✭✭✭
    You aren't running subscription Quicken (2018+) are you?
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • JustMeHere
    JustMeHere Member ✭✭✭✭
    My old laptop is running windows xp and quicken subscription.

    This is impossible.  Since about Quicken 2014, Quicken will not install on Windows XP.
    Using Quicken Subscription Premier (and have a copy of Starter to test things on)
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    thecreator - User of Quicken Subscription R33.24  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21390.1010
    also            Windows 10 Pro 64-Bit Build 19043.1052

    Note: Holding Down the Shift Key or Ctrl Key produces Window with Quicken 2019 in the Title Bar when clicking About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • fotogchick
    fotogchick Member ✭✭
    > @JustMeHere said:
    > (Quote)
    > This is impossible.  Since about Quicken 2014, Quicken will not install on Windows XP.

    My apologies. I am running windows 7 on my old laptop.
  • fotogchick
    fotogchick Member ✭✭
    > @splasher said:
    > You aren't running subscription Quicken (2018+) are you?

    On my new laptop I am on the latest Quicken subscription 2020; R25.10.
    I launch and then program keeps looping asking me for my quicken id and password. I never can actually get to quicken to see my accounts etc
  • fotogchick
    fotogchick Member ✭✭
    > @splasher said:
    > You aren't running subscription Quicken (2018+) are you?

    Yes. 2020; R25.10
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @fotogchick ,

    Did you download from your Quicken User ID and password after logging in?

    Trying to understand, since originally posted that you were running Windows XP and Quicken Subscription.

    See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

    What is the Build Number for Windows 10? Ex: 14314.1003.
    thecreator - User of Quicken Subscription R33.24  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21390.1010
    also            Windows 10 Pro 64-Bit Build 19043.1052

    Note: Holding Down the Shift Key or Ctrl Key produces Window with Quicken 2019 in the Title Bar when clicking About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • fotogchick
    fotogchick Member ✭✭
    My old laptop is running windows 7
    On my new laptop windows 10 pro I did log into quicken.com and downloaded the program from that site.
  • fotogchick
    fotogchick Member ✭✭
    I followed your instructions (thank you) in your prior post and the same loop keeps happening. I can get the program to run on my old laptop just fine. I just am having issues with the program (and QB as well) on my new laptop.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @fotogchick ,

    Where did you restore the Quicken Data File, to? Why do I ask this? Because I have seen when you go to Restore a Data File, it sometimes defaults to the exact location, where the Backup is located at. I was able to catch it, but some Users don't know that this occurs.

    So where is the location? Ex:  G:\My Documents\Quicken Win 10-Work

    I used Copy this address as text.

    Obtained using File > Show this file on my computer.


    thecreator - User of Quicken Subscription R33.24  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21390.1010
    also            Windows 10 Pro 64-Bit Build 19043.1052

    Note: Holding Down the Shift Key or Ctrl Key produces Window with Quicken 2019 in the Title Bar when clicking About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

This discussion has been closed.