Problem re-installing Quicken on Win10

fotogchick
fotogchick Member ✭✭
My old laptop is running windows xp and quicken subscription. I performed a backup from my old laptop and wanted to start using quicken on my new laptop which is running windows 10 pro. I downloaded the quicken program from the quicken site, installed on my new laptop and prompted to restore from backup. Quicken launches then prompts for my quicken id and pw 2 times, which I enter correctly, then it takes me to the download screen to download quicken (which is already installed). I can never open quicken on my new laptop and get it to open/run. Help please:).

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