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Recently I have been receiving the CC-511 error when downloading (One Step Update).

Please help, thank you

Best Answer

Answers

  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21354.1
    also            Windows 10 Pro 64-Bit Build 19042.867

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar.

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • tolsen1999
    tolsen1999 Member
    Microsoft Windows Ver 1909 (OS Build 18363.693) Quicken 2020, Ver R25.18, build 27.1.28.18, Internet ATT Gig service. Issue with all updates with the exception of American Express
  • russ1234
    russ1234 Member
    Hi, Sarah, I'm having the same issues with the CC-511 Errors. Works on Wells Fargo and Etrade, fails repeatedly on Citibank, PayPal and my local Bank and Trust. I have done a "Report Problem" from within the app but it says no one will contact me back. I would have called Support but there is at least a 40 minute hold time.

    Please assist
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    Hello @russ1234

    Thank you for reaching out!  I've sent a private message to your community inbox, please just reply to that message and let me know.

    Sarah
  • tolsen1999
    tolsen1999 Member
    The issue went away, no contact with support. I reset my modem, delete all history and cookies. After that everything is working correctly.
  • TornSack
    TornSack Member
    Hi Sarah, I'm having the same CC-511 issue as others in this thread. I have submitted a report through the "Report Problem" feature. Can you please assist?
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    TornSack said:
    Hi Sarah, I'm having the same CC-511 issue as others in this thread. I have submitted a report through the "Report Problem" feature. Can you please assist?
    Hello @TornSack

    Thank you for submitting the necessary information via Report a Problem.

    I did receive the submission and performed the internal reset needed to resolve this error.

    Please attempt to add/update accounts once more and let us know if any issues persist.

    Thank you,

    Sarah
  • Terry C
    Terry C Member ✭✭
    I have reset my accounts and am having the same cc-511 response.

    Please advise. Thanks!
This discussion has been closed.