Recently I have been receiving the CC-511 error when downloading (One Step Update).

tolsen1999

Please help, thank you

Quicken Sarah

Hello @tolsen1999

Thank you for reporting the details of this issue to the community, although I apologize for any frustration or inconvenience experienced.

If you are still receiving a CC-511 error when attempting to add or update accounts, please contact Quicken Support for assistance with resolving the error.

Please let us know how it goes with Support, thank you.

Sarah

thecreator

Hi @tolsen1999 ,

See this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

Contact Quicken Support. Link is in the FAQ.

tolsen1999

Microsoft Windows Ver 1909 (OS Build 18363.693) Quicken 2020, Ver R25.18, build 27.1.28.18, Internet ATT Gig service. Issue with all updates with the exception of American Express

Quicken Sarah

Hello @tolsen1999

Thank you for reporting the details of this issue to the community, although I apologize for any frustration or inconvenience experienced.

If you are still receiving a CC-511 error when attempting to add or update accounts, please contact Quicken Support for assistance with resolving the error.

Please let us know how it goes with Support, thank you.

Sarah

russ1234

Hi, Sarah, I'm having the same issues with the CC-511 Errors. Works on Wells Fargo and Etrade, fails repeatedly on Citibank, PayPal and my local Bank and Trust. I have done a "Report Problem" from within the app but it says no one will contact me back. I would have called Support but there is at least a 40 minute hold time.

Please assist

Quicken Sarah

Hello @russ1234

Thank you for reaching out!  I've sent a private message to your community inbox, please just reply to that message and let me know.

Sarah

tolsen1999

The issue went away, no contact with support. I reset my modem, delete all history and cookies. After that everything is working correctly.

TornSack

Hi Sarah, I'm having the same CC-511 issue as others in this thread. I have submitted a report through the "Report Problem" feature. Can you please assist?

Quicken Sarah

TornSack said:

Hi Sarah, I'm having the same CC-511 issue as others in this thread. I have submitted a report through the "Report Problem" feature. Can you please assist?

Hello @TornSack

Thank you for submitting the necessary information via Report a Problem.

I did receive the submission and performed the internal reset needed to resolve this error.

Please attempt to add/update accounts once more and let us know if any issues persist.

Thank you,

Sarah

Terry C

I have reset my accounts and am having the same cc-511 response.

Please advise. Thanks!