Chase Bank checking acct won't sync with Mobile app

John Lewis

I can sync numerous accounts to my mobile device (iPhone 7 on latest iOS), but not my Chase Bank checking nor credit card accounts. The mobile app keeps saying there's an issue with my credentials. I'm entering them in right as this works from the Quicken desktop software and logging into the bank direct from a browser. It's only the iOS app that's having the issue, and only with this 1 bank.

Why does this one account do this? Have other Chase customers had this experience?

Quicken_Tyka

Hello @John Lewis

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, please take a moment to review the steps available here.

Please let me know if the trouble persists after completing these steps.

-Quicken Tyka

John Lewis

Thanks Tyka. The first step did indeed work.