Thank you for taking the time to visit the Community and post your issue, however, this is an older post and is less likely to get an answer.
I suggest creating a new post for better visibility.
https://community.quicken.com/discussion/7849429/how-to-add-a-post-to-the-community
Be sure to include a description of the issue, along with any error messages, as well as the version/release of Quicken that you're using.
-Quicken Tyka