RBC download error

Woody21

Since Sat Mar 21 received CC-502 error when trying to download transaction from RBC MasterCard account. Now receiving CC-505 error for same account. Worked fine before Sat. Appears others from MAC forum have same issue. Is Quicken investigating?

Quicken Sarah

Hello All,

Thank you for taking the time to report this error to the Community, although I apologize for any frustration or inconvenience experienced.

We are aware of an issue with RBC (Royal Canadian Bank) connecting with Quicken and have opened an escalation with our service providers to resolve this issue and restore connections as quickly as possible.

If you would like to be automatically notified as updates and/or a resolution for this issue becomes available, please visit https://community.quicken.com/discussion/7872248/new-3-23-20-royal-canadian-bank-returns-28-cc-501-101-cc-502-102-or-cc-555-155 and "bookmark" the Alert.

Thank you,

Sarah

[edited to include URL link for active Alert]

Frankx

Hi @Woody21,

As best I can tell (from searching recent message threads and Quicken Community "announcements" (that appear at the top of the message listing) the Quicken moderators have suggested that folks with this issue should contact Quicken support to work through it.  Here's are the links to Support:  https://www.quicken.com/support#windows

Good luck!

Frankx

Woody21

Thanks Frank. Chatting with Quicken support now... will update with results. Stay tuned...

smayer97

......

meroni1

I was on for over 30 minutes and basically they pointed to "Royal Bank issue" and saying it was their issue to resolve. Royal Bank doesn't support any third party software..... so not being fix. I will go back to manual download vs fighting with Quicken support.

Woody21

I'm still on with Quicken support. They add no value at all other than following pre-canned scripts which do not work

Quicken Sarah

Hello All,

Thank you for taking the time to report this error to the Community, although I apologize for any frustration or inconvenience experienced.

We are aware of an issue with RBC (Royal Canadian Bank) connecting with Quicken and have opened an escalation with our service providers to resolve this issue and restore connections as quickly as possible.

If you would like to be automatically notified as updates and/or a resolution for this issue becomes available, please visit https://community.quicken.com/discussion/7872248/new-3-23-20-royal-canadian-bank-returns-28-cc-501-101-cc-502-102-or-cc-555-155 and "bookmark" the Alert.

Thank you,

Sarah

[edited to include URL link for active Alert]

Woody21

Thanks for the update Sarah. How will we know when the issue has been resolved? Will you update this post? Any ETA estimate?

Woody21

Hi Sarah, can you please provide an update? Still unable to connect to RBC. Thx

Woody21

Connection to RBC now successful - thank you

Stephen Gulbransen

I'm having the same errors come up that came up last week yet this was posted:

RESOLVED 3/23/20 Royal Bank of Canada Returns -28, CC-501/101, CC-502/102, CC-505/105 or CC-555/155