Can't Connect to US Bank Internet Banking

Steve Ashley

:s Hello,

I upgraded to Quicken 2020 and have the latest patch. I can't connect to US Bank Internet Banking. I have deactivated and try to activate my accounts, but it can't connect. It tells me it's not my fault. The options I have are, 1) tried again or two enters in manually. Please let me know how to resolve this issue. Thanks in advance.

Quicken_Tyka

Hello @Steve Ashley

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you are still experiencing the "It's Not Your Fault" error message please contact support directly for a review of the logs and possible escalation.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka

Quicken Anja

Hello @Steve Ashley,

Thank you for reaching out to the Community with your download issue, and I'm sorry to hear you are experiencing this.

If you don't mind-- I will need some additional information to better assist you.

Are you receiving any error CC- or OL- error codes when trying to connect?

Also, when attempting to reactivate the account-- are you doing so by clicking on "Setup Now" button that shows after deactivating or are you going through Tools > Add New Account and linking it to the existing account?

Thank you,

-Quicken Anja

Steve Ashley

No, it tells me it's not my fault. The options are, 1) tried again or 2) enters in manually.

Yes, I tried both including "Setup Now"

Quicken_Tyka

Hello @Steve Ashley

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you are still experiencing the "It's Not Your Fault" error message please contact support directly for a review of the logs and possible escalation.

https://www.quicken.com/support#contact-support

Quicken Care has the tools to review and research this issue further.

Thank you,

-Quicken Tyka