Unable to contribute or withdraw savings goals

Suddenly the icons for contributing or withdrawing from savings goals are missing. Only the balances for each goal is showing but no way to add or subtract funds. When I click on a goal all I get is a list of past transactions for that goal but options for contributions or withdrawals.
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Answers
oregonjan13
Hello, thank you for reaching out. For the purpose of problem solving, can you create a new savings goal and call it TEST (it can be deleted later). I’d like to see if on this new goal the options to contribute and withdraw are available to know what further steps to take.
- Quicken Diana
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
Thank you for reaching out to the Community regarding your issue as well as the information you have provided so far and I apologize for you not having received a follow-up response for the last few days.
Would you be able to show us a screenshot of what your screen is looking like with this issue? I'd like to compare it to my own Quicken and see if I can attempt to replicate the issue in order to determine what could be causing that.
If your response won't allow you to attach a screenshot-- you can drag and drop the image to your response which should then create a link that will allow me to view it within my web browser instead.
In the meantime-- let me know if you have any additional questions!
-Quicken Anja
(And replying to your email directly is impossible. It results in message that your email address is not available to receive mail.)
Do you recall when this issue first started happening and was there anything significant you noticed taking place in between before and after it changed (if not, that's okay)?
First, if you haven't already-- I suggest validating your file by following the steps below--
- Go to File
- File Operations
- Validate & Repair
- Validate File
- Ok
- Once the validation has completed-- Close the data log
- Close Quicken and wait approximately 5 seconds
- Reopen Quicken
After reopening, check the savings goals again, and let me know if anything changed.-Quicken Anja
Here's mine, with much more detail:
Font size problems? Display issues? (Windows)
If you are using a version of Quicken at the Quicken 2019 US R 19.44 patch level or newer and you have previously made the following Compatibility change, please undo the change.
Users of other Quicken versions please try the following:
or
Windows 10: Check "Override high DPI scaling behavior. Scaling performed by:" and select "Application" (also try the other available options!)
Some additional tuning suggestions:
https://www.quicken.com/support/work-around-display-issues-high-resolution-monitors
@oregonjan13 I just wanted to touch base with you too that I am still looking into the issue you're dealing with. I definitely don't want you to think that I'm leaving you hanging!
-Quicken Anja
So, I have a few suggestions based on that.
First, You can try restoring a backup from before the issue would have occurred and see if that makes a difference.
Otherwise, you can try super validating--
File > File Operations > Hold Ctrl + Shift on your keyboard > Click Validate and Repair (while still holding down the keys) > Let go of the keys and select Super Validate > Ok > Close the data log once the super validation has completed > Close Quicken and wait for at least 5 seconds > Reopen Quicken and check to see if anything changed.
If that doesn't make a difference either, then you can try creating a new copy of your data file by going to > File > Save a copy as... > Name the copied file > Save > Click "Yes" to open the copied file and "Yes" again to close the current file > Check the savings goals again
If not-- you can try creating a new test file --which you can delete afterward-- and then create a test savings goal in there as well to see if the issue occurs in the new file.
If that (or any of these steps) does or doesn't work, either way, you can go ahead and switch back to your original file and then check back with me so I can provide further instructions and we can go from there.
Let me know if you have any questions or if you need me to clarify anything!
-Quicken Anja
Thank you for trying those steps. Since all of those suggestions failed, especially in a test file, at this point-- I recommend you reach out to Quicken Support via phone or chat and --if you're comfortable doing so-- share your screen with one of our support agents to have the matter looked at and hopefully fixed promptly.
Quicken Support Current Hours of Operation:
8:00 am - 5:00 pm PDT
Thank you again!!