Getting a CC502 error when I tried to update my account.

johnnyek Member
It worked three days ago. Now this message. Is this a bank issue or is it my issue


  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Is this happening during OSU?  If so, it could be an issue with OSU for that instance. 
    This happens intermittently with OSU.  Sometimes, just running OSU, again, will resolve it.
    If that doesn't work, from the Account Register, click on the Gear icon at the top right of the register screen and then click on "Update Now".  That is more reliable than OSU and will often resolve the issue.

    (Quicken Classic Premier Subscription: R54.16 on Windows 11)

  • Quicken Anja
    Quicken Anja Moderator mod
    edited April 2020
    Hello @mitch.trumpetwin,

    Thank you for reaching out to the Community regarding your issue, though I'm sorry to hear that you are experiencing this.

    Please, review and try the step by step instruction in this support article regarding error CC-502.

    As stated within the article-- if the first few instructions do not resolve your issue, then you will need to contact Quicken Support via phone or chat as this particular error may require an escalation in order to have the issue resolved.

    Thank you,

    -Quicken Anja

    Quicken Current Hours of Operation:
    8:00 am - 5:00 pm PDT
    • Quicken Phone Support - Monday through Friday
    • Quicken Chat Support - 7 days a week

    -Quicken Anja
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