Getting a CC502 error when I tried to update my account.

Question

It worked three days ago. Now this message. Is this a bank issue or is it my issue

Quicken Anja · Answer

Hello @mitch.trumpetwin,

Thank you for reaching out to the Community regarding your issue, though I'm sorry to hear that you are experiencing this.

Please, review and try the step by step instruction in this support article regarding error CC-502.

As stated within the article-- if the first few instructions do not resolve your issue, then you will need to contact Quicken Support via phone or chat as this particular error may require an escalation in order to have the issue resolved.

Thank you,

-Quicken Anja

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* Quicken Phone Support - Monday through Friday
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Boatnmaniac · Answer

Is this happening during OSU?  If so, it could be an issue with OSU for that instance.  
This happens intermittently with OSU.  Sometimes, just running OSU, again, will resolve it.If that doesn't work, from the Account Register, click on the Gear icon at the top right of the register screen and then click on "Update Now".  That is more reliable than OSU and will often resolve the issue.