Quicken Care has the ability to initiate a screen share to view the issue in real-time to locate the discrepancy.
Do you use Quicken Mac or Quicken for Windows? US or Canadian
What version, edition level and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken /
About Quicken) to get this information.
What version of Windows or Mac OS are you using?
What is the name of the bank you're having issues with?