My problem is with Syncing

ltcarpentry

I get this error message repeated 5 times: The desktop transaction in "on" for "$0.00" was not synced. The referenced resource (parameter=accountid, ID=99571492960310273) does not exist. The repair column is Blank, so there is no repair to Apply. I search for "on", "0.00" and the long ID= and nothing comes up. I'm afraid my accounts are not syncing. I get this message every time.

Quicken Anja

Thank you for the information! 

Since you're not using either of those external apps though, you don't really need the sync feature turned on since syncing to the Quicken Cloud's only purpose is to transport your data into the Mobile and Web apps.

To turn this off, please follow the steps below--
Tools > One Step Update (enter vault password if applicable) > In the One Step Update screen you should see a checkbox for "Sync to Quicken Cloud"-- if this is checked, go ahead and uncheck it > Click "Update Now" to make sure the change takes effect and to verify that this will stop the error from reoccurring.

You can also review this support article about it. It shows an illustration of what I described so you can know what you're looking for in case you have any trouble finding it.

Hope this works for you!

-Quicken Anja

Quicken Anja

Hello @ltcarpentry,

Thank you for reaching out to the Community regarding your issue, though I'm sorry to hear that you are experiencing this. 

Could you provide which version release of Quicken you are running?
Help > About Quicken

Also, to better assist you in regards to your sync issue-- Do you use the Quicken Mobile and/or Web apps at all or just solely the desktop program?

Thank you,

-Quicken Anja

ltcarpentry

Thanks, Anja! I am using Quicken Deluxe, Version R25.21 Build 27.1.25.21

Quicken Anja

Thank you!

And do you use the Mobile or Web apps at all or just the desktop program? The reason I ask is so I know which course of action to take since there are 2 different ways we can go about fixing this depending on what you use.

-Quicken Anja

ltcarpentry

Sorry, I forgot to add that I only use Desktop. Thanks!

Quicken Anja

Thank you for the information! 

Since you're not using either of those external apps though, you don't really need the sync feature turned on since syncing to the Quicken Cloud's only purpose is to transport your data into the Mobile and Web apps.

To turn this off, please follow the steps below--
Tools > One Step Update (enter vault password if applicable) > In the One Step Update screen you should see a checkbox for "Sync to Quicken Cloud"-- if this is checked, go ahead and uncheck it > Click "Update Now" to make sure the change takes effect and to verify that this will stop the error from reoccurring.

You can also review this support article about it. It shows an illustration of what I described so you can know what you're looking for in case you have any trouble finding it.

Hope this works for you!

-Quicken Anja