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Credit Card Payment issues

dkirch01

In the 1 step update today, most of the payments i have made to my credit card companies were deleted, specifically American Express and Capital One.

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Comments

Chris_QPW

If you are using Quicken Bill Pay for these payments, see this thread:

https://community.quicken.com/discussion/comment/20084486

dkirch01

Not using bill pay. Problem with one step update deleting all payments to these 2 card companies for all of 2020.

Quicken_Tyka

Hello @dkirch01

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a follow-up response.

If you are still needing assistance and haven't done so already, please take a moment to review the steps available here.

Please let us know how it goes!

Thank you,

-Quicken Tyka

dkirch01

The problem still persists. In the 1 step update today, most of the payments i have made to my credit card companies this year were deleted, specifically American Express and Capital One. 2 weeks ago i spent 2 hours on the phone with a tech person and he assured me the problew was fixed, not so.

GeoffG

Unless you have a corrupt data file, it seems highly unlikely that any OSU would delete data. The process only downloads transactions to be added to an account register. What you describe may be the result of an incorrectly sorted account register. How do you have it sorted? It must be by date to display properly.

dkirch01

Sorted by date, ascending order with newest at bottom. I received an email from you that states in part "Reply to this email directly ", which i cant do as it is a No Reply email address. Thanks.

Quicken Diana

dkirch01

I wanted to touch base with you as it seems that this issue may persist. I was able to have a look at the case notes resulting from your conversation with us at the Support Center. Based on the notes there, and reviewing what has been done so far based on your comments here in the Community, I’d like to know if you were you able to complete the steps HERE, provided by Quicken_Tyka? Specifically step #4, Copy your file and Validate, as it does not seem to be mentioned. How does the copied file perform?

Please let me know if you were able to complete this specific step.

Thank you

- Quicken Diana