on a Surface 6 running Windows 10, update error:access to Avcodec-53.dll denied.Any advice?

Jean-David Borges

how to correct the above error?

Quicken_Tyka

Hello @Jean-David Borges 

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still experiencing this issue, I would start with uninstalling using the QcleanUI utility and then reinstalling the Quicken application.

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Let us know how it goes!

-Quicken Tyka

Quicken_Tyka

Hello @Jean-David Borges 

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you are still experiencing this issue, I would start with uninstalling using the QcleanUI utility and then reinstalling the Quicken application.

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Let us know how it goes!

-Quicken Tyka

Jean-David Borges

well, it seems to have worked as I no longer get prompted to install an update. The process was a bit awkward but worked flawlessly. Thank you.

Jean-David Borges

The error is back and I am still unable to update Quicken. Anyone has a solution short of again removing and reinstalling the app. That did not help.

Chris_QPW

Jean-David Borges said:

The error is back and I am still unable to update Quicken. Anyone has a solution short of again removing and reinstalling the app. That did not help.

Avcodec-53.dll is part of "Awesomium", which is modified Chrome version that Quicken is using to pull up web pages.  It is in C:\Program Files (x86)\Quicken\.

Is suspect what is happening is your anti-virus software is preventing it from loaded/run from Quicken.