Fifth Third Bank Returns OL-295 errorClosed

I have the same issue with 5th/3rd connecting... I haven't seen this in previous post, but I may have a new "symptom". Prior to the OL-295 error, I kept getting a invalid "InstitutionLoginID" error message. Now I get the OL-295 error. Maybe they are connected somehow? Just a thought.

This morning I received an email from Quicken that I have a new Credit Monitoring Alert. When I viewed the alert on Quicken, it noted "Account Closed. It looks like you closed your Account with Fifth Third Bank." Of course, I didn't close my accounts. Just keep getting the OL-295 error when I do my daily updates in Quicken.

Glad to report that my Quicken online activity with Fifth Third this morning is NOW working.

Not for me...Same errors

Just tried to connect, and Quicken successfully updated with 5/3. Hoping this isn't a one off fix.

It is working for me as well.

Responded too fast. It worked once. Now I get OL-393-A error.

I am still not having any luck. All my accounts are disconnected from 5/3 in Quicken so I am trying to start from "Set up online" and it doesn't work.

Downloaded one account once - then OL-393-A - Does anyone know what that means? I guess this is some sort of progress after 6 weeks of nothing??!!

I am happy to say that I was finally able to successfully connect to 5/3 and download the transactions from all four of my accounts. I am not getting to excited though because this happened on 4/29 too, but the next day the error was back. Hope is sticks this time. I received the OL-393-A error at the end of the download too, but at least all of the transactions downloaded. Looks like progress is happening at last.

So now that this is working, can you also setup and use the quicken app/mobile web to view your transactions?

As of this morning, I no longer received the error message OL-295-A for Fifth Third Bank. However, it did not download transactions that occurred on May 15th. I still had to manually export them from Fifth Third's website.

Just tried and it worked for me also

I finally got it to work but had to start from 100% scratch
Created new Quicken file and added back all my accounts
I too get the error but it does download the transactions
What a mess

On May 16, 2020 my Fifth Third accounts finally updated for the first time since March 25! The accounts also connected today. YAY!
Hopefully everyone else with this problem has had success.
Thank you Quicken Team!

My savings account updated a couple of days ago. Unfortunately, all the manual entries that i entered over the last 6 weeks or so were duplicated. I fixed that, but I haven't been able to connect again. I'm getting the OL-393-A error.
The Quicken help desk had me try to reset the log in info for my checking account, and I am still not able to set up the log in info. I've probably tried 50 times.
It seems like I've gotten a new hobby to pass the time, trying to get Quicken to log into my bank.

Finally worked as before... our great national emergency is finally over (for some I assume)! I guess Quicken is doing this state-by-state...

nope.

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My Fifth Third accounts appear to be at least partially updating. I'm still getting the OL-393-A error listing and for some reason Fifth Third doesn't show up in the drop down for updates but does appear in the account list when I hit update now. 

not working for me

I suggest creating a brand new Quicken file. It's the only way I could get it to work for me. Sux to have to do that, but I'm back up and running

As of this morning, all my Fifth Third accounts successfully downloaded transactions into Quicken!

So now that downloads are working, can anyone confirm if they are able to use the quicken app/mobile web portion to view your transactions?

Hello All,

I'm glad to hear that connections are now successfully working for many Users, however, no fix has been implemented by either the financial institution or Quicken so our Teams are still investigating this matter to fully understand this error and prevent issues like this from happening again.

For Users who are successfully connecting with Fifth Third Bank and downloading new transactions, please open Quicken and go to the Help menu > Report a Problem once more.

In the window that opens, please enter "Fifth Third Success" in the subject line, mark the boxes for the following files and click Send to Quicken when ready.

Log Files to Select:
ConnLog.txt
ConnOLD.txt (if listed)
OFXLog.txt
OFXOLD.txt (if listed)

Once sent, please reply here to let me know so I can retrieve the reports from the system and forward the logs to the teams investigating the error.

Thank you,

Sarah

Sarah: I sent the files as requested

BillJZ said:

Sarah: I sent the files as requested

Thanks so much!!  I've received the report and forwarded on the logs for further review

Sarah