where is my activation code

NWwidow

I recently renewed my subscription. An activation code is required,which is supposed to be in my confirmation email. I dont see it.


Order summary
Order #004289916

Quicken Francisco

Hello @NWwidow

 

Thank you for reaching out on the community and telling us about your issue. I was checking on that order and see that it was placed through our website. Like NotACPA said, if you did purchase from the website then there's no activation code needed. Could you double check that the order you recently placed and your current quicken subscription are on the same email? If you open quicken across the top click on help -> About quicken. This will tell you your current email and then the order should have an email that it was sent to.

 

Once you get a chance please get back to us!

 

Thanks,

 

Quicken Francisco

NotACPA

Who did you buy Quicken from? 

If from Q itself, no activation code is needed. Your product was activated the moment that you bought it.

If from elsewhere, the activation code should have been sent from that vendor.

Quicken Francisco

Hello @NWwidow

 

Thank you for reaching out on the community and telling us about your issue. I was checking on that order and see that it was placed through our website. Like NotACPA said, if you did purchase from the website then there's no activation code needed. Could you double check that the order you recently placed and your current quicken subscription are on the same email? If you open quicken across the top click on help -> About quicken. This will tell you your current email and then the order should have an email that it was sent to.

 

Once you get a chance please get back to us!

 

Thanks,

 

Quicken Francisco

GeoffG

Also, a common misunderstanding regarding upgrades. You do need to download Quicken Subscription and install if you are migrating from a prior version (Q2017). QSubscription will not update Q2017.

NWwidow

Thank you. I see that the email that the order was placed through is [removed - privacy], but Quicken is demanding that I sign in through  [removed - privacy]. How do I untangle this tangle??

thecreator

Hi @NWwidow ,

Go to:  https://www.quicken.com/ Move the mouse over SIGN IN and click My Account.

Sign in on the next page.

You need to use your Quicken User ID and its password.

Note: If you purchased from Quicken.com, there is no Activation Code.

See / read this FAQ:  https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

dharma-rain.com this is not your Quicken User ID You needed to give your Email Address to the place where you purchased Quicken from.

Quicken Francisco

@NWwidow


Good to hear we found the issue! Easiest way for us to get it all sorted out is to contact us Quicken Support via phone or chat support. Once here we'll be able to sort out the order so that you're able to continue on!

Hope this helps!

-Quicken Francisco