Quicken Care has the ability to initiate a screen share to view the report in real-time and find the discrepancy.
I suspect the issue to be related to how the report is being filtered.
Hello @ lalonde.md
From the screenshots you provided it looks as though there
are 2 payees for this category. One is “Stationnement de Montreal” and the
other is “Place Bonnaventure”. Place Bonnaventure seems to only have one transaction
which is included on the report. Please click on the CUSTOMIZE option at the
Under PAYEES be sure that “Stationnement de Montreal” is selected.
If this payee is from a different financial account than Place Bonnaventure, please be
sure that the corresponding account is also selected. Doing this should allow all
of the transactions under this category to populate in the report.
Please let us know if this worked!
Select the Payee option here:
Be sure that both the payees “Stationnement
de Montreal” and “Place Bonnaventure” are selected. I believe this action will
populate the report with all of the transactions for the category Stationnement.
Please let me know if this works!