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Bank download errors from PNC Bank

I just downloaded and got the latest update from Quicken. I never had a problem before, so I suspect this bug was introduced in the latest update.
Do your programmers have a projected BUG FIX date?

Best Answer

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    Please reread your post.  You just state that you had a problem.  Not what the problem was.  No mention of error messages or exactly what you did and what the results were.
    If you supply that information, someone might be able to help you, but until then, nothing is possible.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • dhanson01
    dhanson01 Member ✭✭
    Oops. The most important part was left out. I just started getting the cc501 bank download error from my PNC bank accounts. I have seen this is a known problem with multiple banks So my original question remains. Do you have an expected bug fix date? Thanks for being kind when I left this info out.
  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @dhanson01

     

    Thank you for reaching out on the community and telling us about your issue. Are you still receiving a 501 error when updating?  In relation to the error the article here is generally saying to wait 24 hours and try again but it's been a couple of days since then. Is the error still popping up? If so could you let me know and we'll see what we can try next.

     

    Thanks,

     

    Quicken Francisco


  • bgrayenterprises
    bgrayenterprises Member ✭✭
    This error continues to pop up every time I try to download transactions from my PNC checking to Quicken. This has been going on for well over a week
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @bgrayenterprises

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you are receiving an error with PNC.

    As the error has continued to persist for quite some time, I would recommend contacting support directly for advanced troubleshooting steps and review of the log files and possible escalation.

    https://www.quicken.com/support#contact-support

    Thank you,

    -Quicken Tyka

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