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I can no longer download transactions from my bank (5/3).

jack3585

At first I got an error message when I tried to update the account (tried this over several days). Now the "update now" is grayed out. I went to the Account List and tried to reset the account and got an error message "Quicken could not complete the account reset." Any ideas?

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Accepted answers

Sherlock

There was an issue but it was supposedly resolved: https://community.quicken.com/discussion/7873529/resolved-4-23-fifth-third-bank-returns-ol-295-error-or-sorry-we-encountered-an-error-message#latest

I suggest you deactivate the Online Services of all of the registers associated with the financial institution. After you have deactivated the Online Services of all the registers associated with the financial institution, when you activate the Online Services of one of the registers, Quicken should provide a list of all of the accounts it finds at the financial institution and enable you to link the accounts to the appropriate existing registers. If you haven't already, you may want to review: https://www.quicken.com/support/reactivating-deactivated-account

If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

All comments

Sherlock

Your profile indicates you are using Quicken Windows 2017. If you haven't already, you may want to review: https://www.quicken.com/support/quicken-discontinuation-policy

jack3585

Thanks Sherlock. I just updated it to subscription

jack3585

That doesn't solve the problem though.

Sherlock

Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.

jack3585

Fifth Third Bank - NEW (this is what it says on the Online Services tab)
Direct Connect

jack3585

I talked with the bank (again) today and there is a problem with Quicken and they don't know when it will be fixed. I initially called them on April 21, so this has been going on for over a month. No downloads (have to do that manually) and no bill pay (have to use their online bill pay). Doesn't sound good as they have no idea when this will be fixed.

jack3585

Looks like I am not the only one. Did a search for "Fifth Third" and and found others have problems with error messages and downloading also.

Sherlock

There was an issue but it was supposedly resolved: https://community.quicken.com/discussion/7873529/resolved-4-23-fifth-third-bank-returns-ol-295-error-or-sorry-we-encountered-an-error-message#latest

If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

jack3585

@Sherlock
Thank you so much! Deactivating the account and then relinking worked. The first time I got an error message but the second time it worked. Really appreciate your help.