Quicken Connect with Scotiabank no longer works since latest update. Anyone else having this issue?

mike14

Since the Quicken software automatically updated, Quicken Connect no longer works at all. I get an error that it is my Scotiabank account causing the problem, but even when I try to update accounts individually by "Update Selected Online Account", I get the same error... even if it's a non-Scotiabank account I'm trying to update.

Quicken Anja

Thank you for the screenshot! That does help.

Since this is a sync error, the first thing I suggest you try is to reset your Quicken Cloud by following the steps below.

1. Go to Quicken
2. Preferences...
3. Connected Services
4. Click Reset (this is not a button, it is written and underlined in blue)

Once that is done, see if the issue still persists.

Let us know how it goes and/or if you have any additional questions!

Quicken Anja

Hello @mike,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

To better assist you, the error you are receiving, does it come with a numeral error code you could provide? Or is it just an error message, and if so, what does it say?

Thank you,

-Quicken Anja

mike14

Hello Anja,

I have included a screenshot of the error I get. Note that if I choose to report the error by clicking on the envelope in the upper right corner, I then get an error that my computer is not connected to the internet… even though it is.

Hopefully this helps you troubleshoot the error.

Thanks, Mike

Quicken Anja

Thank you for the screenshot! That does help.

Since this is a sync error, the first thing I suggest you try is to reset your Quicken Cloud by following the steps below.

1. Go to Quicken
2. Preferences...
3. Connected Services
4. Click Reset (this is not a button, it is written and underlined in blue)

Once that is done, see if the issue still persists.

Let us know how it goes and/or if you have any additional questions!

mike14

This fixed the issue. Thank you Anja!

Quicken Anja

You're welcome! Glad to hear it's working now.