HOw to I fix the problem with the mobile app not showing all my accounts?

gb2094

After updating to v 5.16.1 quicken deluxe 2020 for mac, my mobile app no longer lists manually added cash accounts in the Recently Used or View All Accounts when I click on "Updates". These accounts are on my Quicken desktop, and are checked to sync to mobile app in the Preferences. Prior to doing the update, these accounts were listed in the mobile app. Consequently, I no longer can enter a cash transaction on the mobile app. Another oddity is, any transaction entered into these accounts on my desktop version show up in Recent Transactions in the mobile app.

Quicken Anja

Hello @gb2094,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

To start with, if you haven't already, I suggest you review and follow the troubleshooting steps found in this support article. You will need to scroll down to Quicken for Mac and open the blue dropdown section titled I'm having trouble syncing to the Quicken Mobile App.

Let us know how it goes!

Quicken Anja

Hello @gb2094,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

To start with, if you haven't already, I suggest you review and follow the troubleshooting steps found in this support article. You will need to scroll down to Quicken for Mac and open the blue dropdown section titled I'm having trouble syncing to the Quicken Mobile App.

Let us know how it goes!