Unable to update to Quicken Bill manager - Quicken crashes

Hedodoc

R26.23 Build 27.1.26.23. Windows 7 Professional. I have been attempting to transfer to Bill manager. When ever I enter all the information regarding account routing number, etc, (actually it transfers automatically) enter my birthday (does not say what format birthday should be in) then hit <enter> Quicken crashes and I get the generic Windows warning "the application has stopped working. Windows is looking for a solution . . . "

What format is the birthday field suppose to be in? Doubt that is the issue but no format is indicated.

Is there some way to generate a "log" from Quicken to see what is happening? Thanks!

Quicken Hugh

Hello @Hedodoc

The format for the birthday is MM/DD/YY.
From your posts, it seems as though you are already trying to transition to the Quicken Bill Manager, but the link may be helpful too. 

I concur that the birth date format seems unlikely to be the root cause of the Quicken software unexpectedly closing. As @Sherlock noted, Win 7 is no longer supported. As an alternative path forward, perhaps downloading the Quicken software into a another computer would work for you? 

The core functionality of Quicken Bill Manager is available now, while at the same time, development continues. 
If need be, you are welcome to contact support directly for additional help.

Sherlock

I suggest you update your profile to indicate you're using the Quicken Windows Subscription.  

You may want to consider upgrading your OS: https://www.quicken.com/support/quicken-system-requirements

Hedodoc

Currently, the computer I am having problems with is at my business and upgrading will create issues with some other software I have. I fully understand that Quicken may not provide support with Win 7 Pro so that is why I am posting in the community help center.

Though I don't think this is the issue, does anyone know what format the birthday is supposed to be in??

It appears my easiest solution is to use another bill paying service. I am a bit troubled by the fact the new Quicken Bill Pay Manager apparently does not allow one to schedule recurring payments. I believe I did see where this service is supposedly coming in the fall but cannot fathom why Quicken is making this change without having all benefits in place. Not a good business decision.

Quicken Hugh

Hello @Hedodoc

The format for the birthday is MM/DD/YY.
From your posts, it seems as though you are already trying to transition to the Quicken Bill Manager, but the link may be helpful too. 

I concur that the birth date format seems unlikely to be the root cause of the Quicken software unexpectedly closing. As @Sherlock noted, Win 7 is no longer supported. As an alternative path forward, perhaps downloading the Quicken software into a another computer would work for you? 

The core functionality of Quicken Bill Manager is available now, while at the same time, development continues. 
If need be, you are welcome to contact support directly for additional help.