My Credit Union Accounts won't sync to Cloud/Mobile

SussexMedic

My Credit Union accounts won't sync to mobile/cloud. The check boxes for the accounts are grayed out. When selected and the update runs, I get the following error message. "Please contact your financial institution. The CLIENTUID sent by the client was incorrect."

Quicken Francisco

 Hello @SussexMedic

Thank you for reaching out on the community and telling us about your issue. I was taking a look to see what info I could find regarding the issue and it seems like it's something that we'll need to contact support for to find out exactly what's happening. When you get a chance I'd recommend giving us a call as it's a bit easier to explain what exactly is happening. I'll also leave our hours down below so you can find a time that works best for you.

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00pm PDT

 

 

Quicken Anja

Hello @SussexMedic,

Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

To better assist you, are you using the desktop program on Windows or Mac? Also, which Quicken version release are you running on the desktop program?

• Windows: Help > About Quicken
• Mac: Quicken > About Quicken
  

Thank you,

-Quicken Anja

SussexMedic

I'm using Quicken for Windows Subscription 2020 version: R26.23 build:27.1.26.23

Quicken Francisco

 Hello @SussexMedic

Thank you for reaching out on the community and telling us about your issue. I was taking a look to see what info I could find regarding the issue and it seems like it's something that we'll need to contact support for to find out exactly what's happening. When you get a chance I'd recommend giving us a call as it's a bit easier to explain what exactly is happening. I'll also leave our hours down below so you can find a time that works best for you.

Thanks,

Quicken Francisco

Quicken Phone Support Current Hours of Operation:

Monday through Friday

5:00 am to 5:00 pm PDT

 

Quicken Chat Support Current Hours of Operation:

Monday through Sunday

5:00 am to 5:00pm PDT

 

 

Gary LaPalombara

Did this issue ever get resolved? I have the same problem when I try and sync my Intouch credit union accounts with the quicken cloud using the windows 10 desktop version.

Quicken Anja

Hello @Gary LaPalombara,

Thank you for reaching out and telling us about your issue, though I am sorry to hear that you are experiencing this.

The first thing I suggest you try is to reset your cloud data by following the steps below.

1. Go to Edit
2. Preferences
3. Mobile & Web
4. Make sure sync shows it's ON and click on Reset your cloud data (see below)
   

Once that is done, see if the issue still persists.



Also, I do want to let you know that if you don't use the mobile and/or web app, you can simply turn sync OFF instead as the sole purpose of syncing to the cloud is to be able to access your data from the apps.

Let us know how it goes and/or if you have any additional questions!

Gary LaPalombara

I reset the cloud data as suggested but again I can not sync by Intouch Credit Union checking and savings accounts. Same error "The CLIENTUID sent by the client was incorrect." The Win 10 Desktop version has no issues connecting and downloading transactions from the credit union only when I try and sync to cloud to use the Quicken Mobile app. The Win 10 Quicken version is up to date will all updates applied. Any other suggestions?

Quicken Anja

@Gary LaPalombara Thank you for the update.

You can try manually resetting your cloud data by deleting your cloud account from a test file and then resyncing your main data file which will create a new cloud account (this does not affect your data saved within the data file).

To do this, first, save a backup (just in case). Sign out of the mobile and/or web apps. Then, create a new data file (click here to view instructions, scroll down to Creating a new file). Once the new file opens, follow the steps below to remove your main data file's cloud account.

1. Go to Edit
2. Preferences
3. Quicken ID & Cloud Accounts
4. Cloud accounts associated with this Quicken ID (#)
5. Select the cloud account used for you main data file and click Delete
6. Type Yes and click Delete
   

After that, switch back to your main data file (click here to view instructions, scroll down to How to alternate between multiple files). Once the main file opens, follow the instructions found in the support article to resync your data. If successful, sign back in to your mobile/web app(s). You can then also delete the new file you previously created as well as it's cloud account.

If that fails or you prefer to have assistance, then I do recommend contacting Quicken Support via chat or phone in case you may need more extensive troubleshooting. They also have the ability to screen share with you if you're comfortable doing so.