Why I get a Venmo Snyc error

Unknown

I have not downloaded account transactions for about a month. Suddenly, when I try to update some specific accounts (my bank account, Discover card...but not on others like my Amex card), I get an error screen that says:

Account Sync Error
Warning
We had a problem syncing to this account:
Venmo
Please try again. If the error persists, contact Quicken Support
General Error.

I deleted my Venmo account and set up a new one that I would manually update (giving it a different name). But I still get the error, and these accounts will not download transactions. When I tried to report the error, the system said there was an error, and that I had lost my internet connection (I hadn't).

Any ideas?

Rick Smith

Quicken Anja

Hello @Rick Smith,

Since this is a sync error, the first thing I suggest you try is to reset your Quicken Cloud by following the steps below.

1. Go to Quicken
2. Preferences...
3. Connected Services
4. Click Reset (this is not a button, it is written and underlined in blue)

Once that is done, see if the issue still persists. 

Let us know how it goes and/or if you have any additional questions!

Quicken Anja

Hello @Rick Smith,

Since this is a sync error, the first thing I suggest you try is to reset your Quicken Cloud by following the steps below.

1. Go to Quicken
2. Preferences...
3. Connected Services
4. Click Reset (this is not a button, it is written and underlined in blue)

Once that is done, see if the issue still persists. 

Let us know how it goes and/or if you have any additional questions!

Unknown

Thank you so much Anja...this worked!

Quicken Anja

Perfect! You're very welcome.