Trying to see details from What if analysis on mortgage payment

prharris

I'm on Quicken Deluxe for Mac 5.16.1, wanted to see what my payments would be in order to payoff mortgage by 6/1/2023. See the chart but no details, like how much additional should I pay. see attached screen shot, what am I doing wrong?

Quicken_Tyka

Hello @prharris

Thank you for the response, although I am sorry to hear that the trouble continues to persist.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

Just Lurking

@prharris Were you able to get this sorted? I am having the exact same problem as you.

Quicken Francisco

Hello @prharris

Thank you for reaching out on the community and telling us about your issue. That is quite odd it doesn't show anything for the extra payment. If you were to change the date is it the same? Does it change by closing and relaunching the program? Do you have any other loans that you could test this with as well?

If you don't mind could you take a screenshot of the loan details as well so I could see if I'm also able to replicate the issue. 

Once you get a chance let us know a couple more details!

Thanks,

Quicken Francisco

prharris

here you go

Quicken_Tyka

Hello @prharris

Thank you for the response, although I am sorry to hear that the trouble continues to persist.

At this time I would recommend contacting support directly for advanced troubleshooting steps.

https://www.quicken.com/support#contact-support

Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further.

Thank you,

-Quicken Tyka

Just Lurking

@prharris Were you able to get this sorted? I am having the exact same problem as you.

Quicken_Tyka

Hello @Just Lurking

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

We will need a bit more information to be able to assist. First, please navigate to Quicken > About Quicken and provide the release that you are running.

Next, can you please provide a screenshot of your loan terms to test if this issue can be recreated?

Thank you,
-Quicken Tyka

prharris

@"Just Lurking" when I updated to the latest version 5.17.5 on my mac, the what-if analysis started working as expected. They must have fixed it in the last release