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How to handle Paypal Checking and Paypal Credit Accounts in Quicken

Hi, I am relatively new to Quicken, and I am running a Mac subscription (Quicken Deluxe 2020). I have a Quicken file that has a Paypal Checking (Cash Account) and Paypal Credit Card (Credit Card Account). I am attempting to reconcile transactions between these two accounts and my Bank of America Checking Account (main checking account). I see that most of the transactions in the Paypal Credit Account are credit card payments from Bank of America and most of the transactions in the Paypal Checking account are purchases or paying a friend, etc. But, I see some transactions where I paid a person in the Paypal Checking account and it appears in the Paypal Credit Card account. Both transactions are debits, so I can't transfer from one account to another without creating a third transaction that would look like a credit in the Paypal Credit Card account. How do I handle the transactions between the Paypal Credit Card Account and Paypal Checking account, so I don't have dupes or missing transactions?
I am very confused about how to handle the Paypal accounts. Thank you!
I am very confused about how to handle the Paypal accounts. Thank you!
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Answers
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
In both accounts, the numbers are red in the balance column.
This is very confusing. I just want to get my accounts reconciled.
Thank you for the response, although I am sorry to hear that you continue to experience trouble reconciling your Paypal account.
At this time I would recommend contacting support directly for further assistance troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the ability to initiate a screen share to view the issue in real-time to and help with the reconcile process.
Thank you,
-Quicken Tyka
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP
I have not reconciled either of these accounts yet, so it sounds like I should go ahead and do that? Thank you!
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP