If you are unable to add a screenshot as an attachment,
you can also drag and drop the image to your response instead.
This will create a link for us to click on and allow us to view
the screenshot within our web browser.
I would next recommend running the Validate & Repair tool on the data file from the File menu > File Operations > Validate & Repair option.
In the Validate File window that opens, click the top box to "validate file" and then click OK.
When the validation completes, a data log will open in Notepad, please let us know if any errors or issues are found/repaired, and when ready close and re-open Quicken.
Please let me know what you find.