Several accounts in Quicken Web App - Care Code: ccscrape.103, credentials won't work.

Mike134

Several but not all accounts in Quicken web app have the code Care Code: ccscrape.103. When I enter credentials for these accounts, they do not appear to be accepted. I see the same thing in the Quicken Mobile app for these accounts. The accounts are working fine in the Quicken Desktop app. I have verified the credentials by direct login to the account website. When I do an update in Desktop there are no errors and Quicken Cloud syncs are successful.
The new data in the Desktop though is not showing up in the Web app or Mobile app.

Mike134

From your "here" above the following steps worked -

First, try removing the account from Mobile/Web sync then syncing it again:
To do this in Quicken for Windows
1. Go to the Mobile & Web Tab
2. Click the Gear Icon to edit your Account Settings
3. Uncheck the account(s) that are not syncing correctly
4. Click Update Accounts
5. Close and re-open the Edit Account Settings window
6. Re-check the accounts and click Update Accounts to sync again

Thanks - Mike

Mike134

Correction - new data updated in Desktop IS showing up in the Web and Mobile apps.

Quicken Anja

Hello @Mike134,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

First, I'd like to ask you a few questions to gain clarification in order to better assist you further.

1. Are you using the desktop application on Windows or Mac?
   
2. Which version release of Quicken are you currently running? --                            Windows: Help > About Quicken / Mac: Quicken > About Quicken
3. Which connection methods are you using to download transactions on the desktop application?

Check back and let us know, thank you!

Mike134

Windows Desktop V 28.24 B 27.1.28.24

For the two accounts having issues in the web app and mobile app -
the desktop is using the Direct Connect method with no download issues.

Quicken Anja

Thank you for providing the requested information.

If you haven't already, I suggest resetting your cloud data and see if that may make a difference (see steps below).

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences
4. Mobile & Web
5. Make sure sync shows it's ON and click on Reset your cloud data 
   
6. Wait for the sync reset to finish
7. Go to the Mobile & Web tab
8. Click on the blue Sync Now button to reinitiate the sync and to make sure no errors occur
9. Wait for it to finish syncing again
10. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.

Let me know how it goes!

Mike134

Followed the steps above exactly results still the same.

This is how the box looks after I update credentials on the web app. Credentials work fine in Quicken Desktop and on provider website.

Only 2 of 11 accounts have this issue. Both are direct connect in desktop.

Quicken_Tyka

Hello @Mike134

Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this trouble.

If you have not done so already, I would next perform the steps outlined here.

Please let me know how it goes!

-Quicken Tyka

Mike134

From your "here" above the following steps worked -

First, try removing the account from Mobile/Web sync then syncing it again:
To do this in Quicken for Windows
1. Go to the Mobile & Web Tab
2. Click the Gear Icon to edit your Account Settings
3. Uncheck the account(s) that are not syncing correctly
4. Click Update Accounts
5. Close and re-open the Edit Account Settings window
6. Re-check the accounts and click Update Accounts to sync again

Thanks - Mike