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Can't Open Quicken in a new PC

Dong

I Buy a new PC ，and install Quicken 2020 on it
But can't open old DAT.QDF file I copy from old PC
after login Quicken ID and PW
screen show this "You have an active subscription with Quicken
Continue to download and install the product.
Sign in with your Quicken ID, and it will be ready to use."

someone can help me ??

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Quicken_Tyka

Hello @Dong

Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this trouble.

If you have your Quicken file open when you experience this message try these steps first:

Go to Edit > Preferences > Quicken ID & Cloud accounts
Click sign in as a different user
Type "yes" to sign out
After you sign out, sign back in with the same Quicken ID

Please let me know how if this corrects the issue!

-Quicken Tyka

thecreator

Hi @Dong ,

When you install Quicken on a Brand New Computer with Windows 10, make sure that

Visual C++ Redistributable for Visual Studio 2015

is installed.

Also never open, but Restore your last Manual Backup Data File from your old computer's Quicken installation

https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

Dong

thanks Tyka & thecreator
I tried, but Quicken still told me this

You have an active subscription with Quicken
Continue to download and install the product.
Sign in with your Quicken ID, and it will be ready to use.

DOWNLOAD FOR WINDOWS <= = I download and re-install again still not work
T_T

Dong

my SUBSCRIPTION
Current Plan Deluxe
Duration Dec 05, 2017 - Dec 05, 2020
Next Billing Date Dec 05, 2020

Quicken Application Title show "Quicken Home ,Business & Rental Property"
did I download the right program version?

thecreator

Hi @Dong ,

Do you have Microsoft Visual C+ installed?

Do you have .Net Framework(s) enabled?

Have you clicked under Help, Check Membership Status?

Image: https://us.v-cdn.net/6031128/uploads/editor/6q/g0hw2jzbapvk.jpg

Image: https://us.v-cdn.net/6031128/uploads/editor/my/xug0dyfh4988.jpg

Image: https://us.v-cdn.net/6031128/uploads/editor/k7/8i8z5zydwr13.jpg

If you need to start over, follow this procedure: https://community.quicken.com/discussion/7844658/installing-reinstalling-windows-quicken-subscription-editions

Dong

Do you have Microsoft Visual C+ installed?
answer : YES
Do you have .Net Framework(s) enabled?
answer: YES

Have you clicked under Help, Check Membership Status?
answer: I can't do it
here is my Quicken show

Image: https://us.v-cdn.net/6031128/uploads/editor/gx/ae9fri32266h.png

https://ibb.co/jGkgyQ9

[edited to show image]

Quicken Anja

Hello @Dong,

Thank you for providing the screenshot and additional information as well as trying the steps previously provided.

On the right side of the screen, can you please move the scrollbar down to the bottom and see if you receive an option at the bottom saying something along the lines of "Create a new Quicken ID or sign in using a different Quicken ID"? It's usually written in blue and uses a smaller font than the text on the rest of the screen.

If so, please click on the option to sign in using a different Quicken ID. From there you should receive a prompt to sign out which will then take you back to the sign-in screen where you can attempt to sign in again and hopefully bypass this screen.

Let us know how it goes!

Frankx

Dong said:

my SUBSCRIPTION
Current Plan Deluxe
Duration Dec 05, 2017 - Dec 05, 2020
Next Billing Date Dec 05, 2020

Quicken Application Title show "Quicken Home ,Business & Rental Property"
did I download the right program version?

Hi @Dong,

To answer your question (above) - the answer is "no". Your current subscription is for the Deluxe version not the one you have apparently downloaded (i.e. Home, Busness & Rental Property). You should download the Deluxe version and move forward with that.

Let us know how it goes.

Frankx

thecreator

Hi @Dong ,

I believe you used the Wrong Installer for Quicken. It states that you have an Active Subscription. Use the URL I posted about above to. It gives you exact instructions to follow and it works, And please delete the Installer you have last used to install Quicken on the new computer.

Do not open the Quicken Data File but Restore your last Manual Backup Data File, then open the file, once restored.

Dong

@Frankx
I download the install file from Quicken My Account page
I can't find other page download file
@Quicken_Anja
I tried , But not work

Greg_the_Geek

There is only one Quicken Windows installation file. Your subscription determines which features (Deluxe, Premier, HBR) are enabled. Use QCleanUI to remove Quicken.

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

Download/run the latest Quicken Windows installer.

https://download.quicken.com/windows/Quicken.exe

When you successfully sign into Quicken using your Quicken ID/password, it will show the correct version.

Dong

I use QCleanUI to remove Quicken and Install Quicken again
But still not work...
when i open Quicken the Program Title Still show HBR....
Dose it mean I must upgrade to HBR version if I want to use old QDF file...
so sad....

thecreator

Hi @Dong ,

No!

Did you delete the folders after removing Quicken using QCleanUi as the procedure called for?

Did you restore the Manual Backup File?

Dong

Did you delete the folders after removing Quicken using QCleanUi as the procedure called for?

ans: YES, I delete every file and folders

Did you restore the Manual Backup File?

and: Yes , I tried restore backup file or create new file
still not work...

Quicken Anja

@Dong I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Image: https://us.v-cdn.net/6031128/uploads/editor/vv/hodrk4mpmfau.png

Thank you!