Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Can't Open Quicken in a new PC

I Buy a new PC ,and install Quicken 2020 on it
But can't open old DAT.QDF file I copy from old PC
after login Quicken ID and PW
screen show this "You have an active subscription with Quicken
Continue to download and install the product.
Sign in with your Quicken ID, and it will be ready to use."

someone can help me ??

Answers

  • Hello @Dong

    Thank you for taking the time to visit the Community to report this issue, although I apologize that you're experiencing this trouble.

     If you have your Quicken file open when you experience this message try these steps first:

    1. Go to Edit > Preferences > Quicken ID & Cloud accounts
    2. Click sign in as a different user
    3. Type "yes" to sign out
    4. After you sign out, sign back in with the same Quicken ID

    Please let me know how if this corrects the issue!

    -Quicken Tyka

    ~~~***~~~
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Dong ,

    When you install Quicken on a Brand New Computer with Windows 10, make sure that

    Visual C++ Redistributable for Visual Studio 2015

    is installed.

    Also never open, but Restore your last Manual Backup Data File from your old computer's Quicken installation

    https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Dong
    Dong Member ✭✭
    thanks Tyka & thecreator
    I tried, but Quicken still told me this

    You have an active subscription with Quicken
    Continue to download and install the product.
    Sign in with your Quicken ID, and it will be ready to use.

    DOWNLOAD FOR WINDOWS <= = I download and re-install again still not work
    T_T
  • Dong
    Dong Member ✭✭
    my SUBSCRIPTION
    Current Plan Deluxe
    Duration Dec 05, 2017 - Dec 05, 2020
    Next Billing Date Dec 05, 2020

    Quicken Application Title show "Quicken Home ,Business & Rental Property"
    did I download the right program version?
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Dong ,

    Do you have Microsoft Visual C+ installed?

    Do you have .Net Framework(s) enabled?

    Have you clicked under Help, Check Membership Status?






    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Dong
    Dong Member ✭✭
    edited September 2020
    Do you have Microsoft Visual C+ installed?
    answer : YES
    Do you have .Net Framework(s) enabled?
    answer: YES

    Have you clicked under Help, Check Membership Status?
    answer: I can't do it
    here is my Quicken show

    https://ibb.co/jGkgyQ9

    [edited to show image]
  • Hello @Dong,

    Thank you for providing the screenshot and additional information as well as trying the steps previously provided.

    On the right side of the screen, can you please move the scrollbar down to the bottom and see if you receive an option at the bottom saying something along the lines of "Create a new Quicken ID or sign in using a different Quicken ID"? It's usually written in blue and uses a smaller font than the text on the rest of the screen.

    If so, please click on the option to sign in using a different Quicken ID. From there you should receive a prompt to sign out which will then take you back to the sign-in screen where you can attempt to sign in again and hopefully bypass this screen.

    Let us know how it goes!
    -Quicken Anja
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Dong said:
    my SUBSCRIPTION
    Current Plan Deluxe
    Duration Dec 05, 2017 - Dec 05, 2020
    Next Billing Date Dec 05, 2020

    Quicken Application Title show "Quicken Home ,Business & Rental Property"
    did I download the right program version?
    Hi @Dong,

    To answer your question (above) - the answer is "no".  Your current subscription is for the Deluxe version not the one you have apparently downloaded (i.e. Home, Busness & Rental Property).  You should download the Deluxe version and move forward with that.

    Let us know how it goes.

    Frankx 


    Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20  - Windows 10 Home - Ver. 2004
                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Dong ,

    I believe you used the Wrong Installer for Quicken. It states that you have an Active Subscription. Use the URL I posted about above to. It gives you exact instructions to follow and it works, And please delete the Installer you have last used to install Quicken on the new computer.

    Do not open the Quicken Data File but Restore your last Manual Backup Data File, then open the file, once restored.
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Dong
    Dong Member ✭✭
    @Frankx
    I download the install file from Quicken My Account page
    I can't find other page download file
    @Quicken_Anja
    I tried , But not work
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    There is only one Quicken Windows installation file. Your subscription determines which features (Deluxe, Premier, HBR) are enabled. Use QCleanUI to remove Quicken.

    https://www.quicken.com/support/using-qcleanui-uninstall-quicken

    Download/run the latest Quicken Windows installer.

    https://download.quicken.com/windows/Quicken.exe

    When you successfully sign into Quicken using your Quicken ID/password, it will show the correct version.
    Quicken Subscription HBRP - Windows 10
  • Dong
    Dong Member ✭✭
    I use QCleanUI to remove Quicken and Install Quicken again
    But still not work...
    when i open Quicken the Program Title Still show HBR....
    Dose it mean I must upgrade to HBR version if I want to use old QDF file...
    so sad....
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @Dong ,

    No!

    Did you delete the folders after removing Quicken using QCleanUi as the procedure called for?

    Did you restore the Manual Backup File?
    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21359.1
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • Dong
    Dong Member ✭✭
    Did you delete the folders after removing Quicken using QCleanUi as the procedure called for?

    ans: YES, I delete every file and folders

    Did you restore the Manual Backup File?

    and: Yes , I tried restore backup file or create new file
    still not work...
  • @Dong I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.


    Thank you!
    -Quicken Anja
This discussion has been closed.