Quicken one step update creates bank checking account one has been already created.

Gary Z

When I use one step update Quicken creates accounts for checking and two credit cards. These accounts have been already created before. Thus, my overall balances are not correct. What is the best way to remedy this situation? For example, delete the online accounts created by Quicken or no longer use the accounts that I have created and use an adjusting entry to zero out the balances. Tried to contact Quicken since I am already paying for that support service but was unable to receive any further contact info. Wonderful to pay for something that is not available. Note using the Canadian deluxe Quicken version.

Quicken Anja

Hello @Gary Z,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This issue is usually caused by a Quicken Cloud sync issue.

First I suggest you delete the duplicate accounts that were added (keep the accounts that were originally setup), correct any issues with the transactions in the original account (if needed) and then try to reset your cloud data by following the steps below.

1. Go to Edit
2. Preferences
3. Mobile & Web
4. Make sure sync shows is ON and click on Reset your cloud data (see below)
   

Once that is done, see if the issue still persists.



This should clear out the issue and stop the accounts from duplicating again.

As for contacting support-- Did you try reaching out via chat or phone? Both may have been unavailable if you tried to reach them outside of operating hours. Please, refer to this Community thread to review Quicken Support's current hours of operation.

Let us know how it goes and/or if you have any additional questions! 

Quicken Anja

Hello @Gary Z,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This issue is usually caused by a Quicken Cloud sync issue.

First I suggest you delete the duplicate accounts that were added (keep the accounts that were originally setup), correct any issues with the transactions in the original account (if needed) and then try to reset your cloud data by following the steps below.

1. Go to Edit
2. Preferences
3. Mobile & Web
4. Make sure sync shows is ON and click on Reset your cloud data (see below)
   

Once that is done, see if the issue still persists.



This should clear out the issue and stop the accounts from duplicating again.

As for contacting support-- Did you try reaching out via chat or phone? Both may have been unavailable if you tried to reach them outside of operating hours. Please, refer to this Community thread to review Quicken Support's current hours of operation.

Let us know how it goes and/or if you have any additional questions! 

Gary Z

Hello Anja,
Thank you for the prompt reply to my question. I used the steps you listed, and the problem appears solved. I will need to give the changes some time and see if the one step update works without recreating these extra accounts. I have used Quicken Canadian versions for many years and have a large group of accounts and several that are no longer in use. Thanks for your assistance with this problem.
GaryZ