American Express "OFXHEADER: is missing in OFX response" for several days on the mobile APP?

Dominic

I deactivated and re-activated the account to no avail.

Quicken_Tyka

Hello @Dominic

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, I would start by resetting the cloud.

    1.  Edit > Preferences > Quicken ID Sync & Alerts

    2.  Click the link to “Reset your cloud data”

After the reset has completed, are you still seeing this same error message?

Please let me know!

-Quicken Tyka

Dominic

The problem seem to resolve after last weekend.

Thanks for your support.

Thanks,
Dom

Dominic

Looks like the problem just reappeared after this weekend. It must be at American Express since no other institutions have the issue on my cloud data.

Quicken Anja

Hello @Dominic,

Thank you for reaching back out to let us know the issue has resurfaced, though I apologize that this is the case and for not having received a response yet.

Please, try the Cloud Reset steps previously provided by @Quicken_Tyka again. If the issue still persists or recurs, then I recommend that you call Quicken Support directly for more extensive troubleshooting in case this issue may require assistance from our Tier 2 teams.

Thank you!