Why is santander bank not downloading. its been about one week

bruce speca

Santander bank stopped downloading about one week ago.

Quicken Anja

Thank you for testing that and checking back to let us know.

Yes, since you received the same result in the test file, this would confirm that there is a connectivity issue.

I recommend waiting at least 48 hours and trying again to see if the issue persists.

Additionally, I recommend reaching out to Quicken Support via chat or phone. You can inform the agent you speak with of the steps you've taken so far (they may ask to repeat the steps for verification). From there, they will likely need to collect and review your log files and/or request Tier 2 assistance in case this issue will require an escalation to be filed.

Quicken Anja

Hello @bruce speca,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

We may need more information in order to better assist you.

Could you please provide which version release of Quicken you are currently running?

• Quicken > About Quicken

Also, are you receiving any error messages or codes when attempting to download new transactions?

Please, check back and let us know!

bruce speca

Operating on an iMac which is current with software (Catalina) and am up to date on Quicken as well (5.17.6). I do believe I received a notice about a week ago stating that there were download issues with Santander but nothing since and no error messages. I have tried to deactivate downloads and then add the accounts and link but that did not help. I am just entering manually at this time. I did check the Community but did not see anything recent re santander issues. Thank you
Bruce

Quicken Anja

Thank you for the additional information.

In that case, I recommend creating a new (test) file and try adding the account brand new to see if you receive the same result in the test file. If needed, please, review this support article for instructions on how to create a new file and how to switch back to your original file after.

Let us know how it goes!

bruce speca

Ok, tried that and nothing downloaded. So it must be a connectivity issue between santander and quicken

Quicken Anja

Thank you for testing that and checking back to let us know.

Yes, since you received the same result in the test file, this would confirm that there is a connectivity issue.

I recommend waiting at least 48 hours and trying again to see if the issue persists.

Additionally, I recommend reaching out to Quicken Support via chat or phone. You can inform the agent you speak with of the steps you've taken so far (they may ask to repeat the steps for verification). From there, they will likely need to collect and review your log files and/or request Tier 2 assistance in case this issue will require an escalation to be filed.

bruce speca

thank you

Quicken Anja

You're welcome!