Just tried to buy the "Home & Business/Rental Property Tools" upgrade - did I get it ?

Question

I just tried to buy the "Help > Add Home & Business/Rental Property Tools" upgrade for Win 7.  I went through all the steps to supply the VISA to charge to, address to ship to (for the physical "Upgrade Disk" offered), agreed to the terms and the time frame for the annual subscription and then selected the SUBMIT button.  Instead of getting an obvious CONFIRMATION message on screen (or to my Gmail account), I got a "Subscription Information" page with my current Premier account subscription dates with a CONTINUE button.  When I selected the CONTINUE button, I got a repeat of the original 4-option subscription purchase page.  Did I really buy the Home & Business upgrade or did I not ??

[removed-rant/violation of Community Guidelines]

Quicken Anja · Accepted Answer

Hello @Steven Wetterling,

Thank you for reaching out to the Community with your question.

I took the liberty of checking your account and found that your current subscription is still under Quicken Premier and not Home, Business & Rental Property. Therefore, confirming that your upgrade order did not go through.

On the last page that you received showing the 4 subscription options, you will need to select Home, Business & Rental Property again and follow the prompts to complete your order. Once the order is complete, you should receive an order confirmation screen as well as an order confirmation email. I suggest you try upgrading again and see if you receive both the confirmation screen and email.

Alternatively, you can also call Quicken Support and have one of our support agents place the order over the phone for you.

I hope this helps!

Steven Wetterling · Accepted Answer

I will try again, tomorrow, per your new information.  Suggest to annotate the "Subscription Information" screen with the above info that to successfully purchase the upgrade requires TWO passes through the Purchase Process (which is nuts) so as manage the extension from the existing Premier subscription.  s.w.

Steven Wetterling · Accepted Answer

There is a little company founded in Seattle, WA, with the smiley-arrow logo that sells me a lot of stuff on-line and delivers the packages to my front porch.  One of my sons works there.  He tells me that it is grilled into him that "The customer experience is always #1".  I suggest this as the business goal for your company so as to be contributory to your success in overcoming the years of degradation thereof.