Let's do some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order. Please perform all the steps in this document in the order specified:Troubleshooting 101 - Fixing Software Installation and Data File Problems
Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
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