Let's do some
"Troubleshooting 101" to ensure the Quicken software is installed and
updated properly and that your data file is in good working order.
Please perform all the steps in this document in the order specified:Troubleshooting
101 - Fixing Software Installation and Data File Problems
Let them do a screen share session with you to
review the situation on your computer, to determine the nature of the
problem and to figure out how to fix it.
Note: Your browser
must allow popups from https://www.quicken.com
for chat to function