Download from Alliant Credit Union not working

Best Answers
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Quicken Francisco Moderator mod
Hello @PeggySproul
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. If you're able to get in the bank I am wondering why you're having troubles with reconnecting. One step I'd like to see is if we're also getting errors while trying in a test file to connect. I'll leave steps down below on how to do so.
- Choose File menu > New Quicken File.
- Select New Quicken File.
- Click OK.
- In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file.
Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.- Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt.
- Select to not use Mobile.
- Click Add Account to start adding accounts to the new file.
After adding accounts, see if you are experiencing the same problems in this test file. If you are we'll see what we can attempt next.
Thanks,
Quicken Francisco
5 -
Quicken_Tyka Moderator mod
Hello @PeggySproulThank you for the response, although I am sorry to hear that the trouble continues to persist.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further. They also have the ability to review the log files to determine if an escalation is needed to correct this issue.
Thank you,
-Quicken Tyka
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Answers
Hello @PeggySproul
Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. If you're able to get in the bank I am wondering why you're having troubles with reconnecting. One step I'd like to see is if we're also getting errors while trying in a test file to connect. I'll leave steps down below on how to do so.
Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
After adding accounts, see if you are experiencing the same problems in this test file. If you are we'll see what we can attempt next.
Thanks,
Quicken Francisco
If you want to continue to use the unreliable Express Web Connect connection method, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options
Premier on Windows 10
Thank you for taking the time to visit the Community to post your issue.
I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.
Thank you,
-Quicken Tyka
Thank you for the response, although I apologize for the confusion, I have sent a message to @mvwabc about a different subject.
If you are still needing assistance, I would review the previous responses above and let us know how the steps go as I do not see a response to the suggestions that have been offered.
Thank you,
-Quicken Tyka
Thank you for the response, although I am sorry to hear that the trouble continues to persist.
At this time I would recommend contacting support directly for advanced troubleshooting steps.
https://www.quicken.com/support#contact-support
Quicken Care has the ability to initiate a screen share to view the issue in real-time to review and research this further. They also have the ability to review the log files to determine if an escalation is needed to correct this issue.
Thank you,
-Quicken Tyka
Thank you for the response and the additional details, although I apologize that this trouble persists.
I would recommend contacting support directly for further assistance.
https://www.quicken.com/support#contact-support
Please let me know how it goes with support.
-Quicken Tyka
If you take the advice offered by Quicken Tyka, please share how your problem was solved. Thanks.
I am not sure where I am with Alliant, because I have now encountered another problem being covered under the title “One Step Update Summary only showing Express Web Connect accounts” at https://community.quicken.com/discussion/7882059/one-step-update-summary-only-showing-express-web-connect-accounts#latest .
Alliant accounts won't even work in my test file this morning and they're the only accounts in that file. If I want my Alliant updates I have to go to the site and manually download them. So freaking frustrating. @Quicken Colin @Quicken Tamara @Quicken Sarah @Quicken Harold = please help!
If you try doing Reset Account be patient. It takes a while to process. The advantage of using Reset Account over disconnecting and reconnecting the account is that I got no past transactions downloaded that needed to be deleted.
Don't know that Alliant will work for next download.
The EWC change over resulted in the One Step Update Summary now only showing EWC institutions, the Direct Connect institutions not showing on the summary. However, Alliant, a EWC institution, seems to be different, because it never shows on the summary, like it was a direct connect.
The One Step Update Progress screen is also different. It only shows the direct connect institutions marked as complete. The EWC institutions are shown as processing data, and never shown as compete before the progress screen closes.
Have your EWC institutions been switched over to the new download method where a password is not required?