USAA Quicken Connect Transactions Not Downloading, All Other Institutions Are Downloading

Robert Galley

Since appx 9/26/2020 I have been unable to successfully download USAA transactions from all accounts: checking, savings, credit cards, etc. All other institutions (banks, Schwab) continue to work correctly with Quicken Connect. Each day, Attempt #1 shows following Msg for USAA transactions only: "Download Error (-30), MFA Required Action, Last Attempt 9/26/2020 8:26 AM, 0 new transactions downloaded.". An immediate Attempt #2 results in "Last Connection Successful, N transactions downloaded" but none from USAA are downloaded. An Attempt #3 gets the same results.

I have not altered the MFA process or credentials. I did attempt to update by using the Update button in the Action for each account individually, but the results are the same.

I have not yet called USAA on this but want to ensure that this is not a Quicken issue before I do call them. Any suggestions or ideas?

Frankx

I have not seen any other reports of users having problems with USAA bank accounts.  I also noticed you use Quicken Connect - have you tried resetting that connection or, even better, can you switch it to Direct Connect?

Frankx

Frankx

Hi @Robert Galley,

Have you migrated your USAA accounts over to Charles Schwab yet?  Please see the following links:

https://www.quicken.com/support/usaa-investment-accounts-not-updating

https://community.quicken.com/discussion/7876582/resolved-7-25-20-new-6-4-20-usaa-investment-account-transition-to-schwab

Get back to us if you have any followup questions.

Frankx

Robert Galley

Hi @Frankx,

Thanks for making sure about this. Yes, I added my migrated Schwab accounts to Quicken on May 26,2020 (and closed the USAA accounts). All is working well with Schwab downloads and other banks.

This is affecting my USAA account across the board: checking, savings, credit cards.

Thx again for the response

Frankx

I have not seen any other reports of users having problems with USAA bank accounts.  I also noticed you use Quicken Connect - have you tried resetting that connection or, even better, can you switch it to Direct Connect?

Frankx

Chris_QPW

As @Frankx said you need to switch from Quicken Connect to Direct Connect.

Quicken Connect has never been reliable with USAA, and especially not with MFA.

Direct Connect on the other hand has its own security model and as such isn't affected by MFA.  Direct Connect is free at USAA and much more reliable.

Robert Galley

@Frankx, thank you for the links and for the Direct Connect recommendation. Worked like a champ! I appreciate your assistance!

Robert Galley

@Chris_QPW, thanks for the MFA insight and Direct Connect recommendation. I really like the improved security processing. I appreciate your assistance!

pari

I'm still have the same problem with Quicken not connecting to USAA for regular bank accounts. I was on with Quicken support for over an hour using screen share. No luck. I am using Direct Connect. HELP!!

Frankx

Hi @Robert Galley

Glad to hear it worked!  And happy to help.

Frankx

Chris_QPW

@pari Since you aren't using Quicken Connect, your problem is different.  I suggest you start your own question/thread so that is can be discussed separately.