Why are all transactions not syncing in the app.

cbentley11

App is not syncing transactions from several months ago which have been reconciled on the desktop. I have double checked to make sure I'm syncing the correct file (which I only have one to sync) and it is the correct file. I've uninstalled and re-installed the app and the amounts are still off which assuming it's the missing transactions the app isn't syncing with the desktop.
Any other suggestions would be appreciated.

Quicken Anja

Hello @cbentley11,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you reset your cloud data and see if that may make a difference (see steps below).

1. Sign out of your Quicken Mobile app
2. On your desktop program go to Edit
3. Preferences
4. Mobile & Web
5. Make sure sync shows it's ON and click on Reset your cloud data 
   
6. Wait for the sync reset to finish
7. Go to the Mobile & Web tab
8. Click on the blue Sync Now button to reinitiate the sync and to make sure no errors occur
9. Wait for it to finish syncing again
10. Sign in on your Quicken Mobile app

Once that is done, see if the issue still persists.

Let me know how it goes!

Quicken Anja

Hello @cbentley11,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you reset your cloud data and see if that may make a difference (see steps below).

1. Sign out of your Quicken Mobile app
2. On your desktop program go to Edit
3. Preferences
4. Mobile & Web
5. Make sure sync shows it's ON and click on Reset your cloud data 
   
6. Wait for the sync reset to finish
7. Go to the Mobile & Web tab
8. Click on the blue Sync Now button to reinitiate the sync and to make sure no errors occur
9. Wait for it to finish syncing again
10. Sign in on your Quicken Mobile app

Once that is done, see if the issue still persists.

Let me know how it goes!

cbentley11

Thank you Anja,

That seems like it has corrected the problem I've been having for quite some time. I'll have to remember this for the future if I have any issues like this again.

Carl

Quicken Anja

You're welcome! Happy to hear that helped.