Cannot Connect to American Express
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Cannot Connect to American Express
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Best Answers
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Hello All,
Thank you for taking the time to report this issue with American Express here in the Community, though I apologize that you all are experiencing this.
Our teams are aware of this and are investigating it. In the meantime, we ask that you please wait 24 hours to try again in order to reduce server overload.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5 -
Hello All,
Thank you all for your patience and reporting this issue with American Express here in the Community, though I apologize for any inconvenience this may cause.
Please, refer to this open Community Alert for further information and updates.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5
Answers
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I have not been able to connect I (direct connect or otherwise) to American Express to download credit card transactions for about two weeks now. I am able to login from a browser, so my login credentials are not the issue. I deactivated then re-entered the information in my quicken account but that didn't help. Is this a known issue? Is there a fix?0
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Hello @Makers,
Thank you for taking the time to reach out to the Community to tell us about your issue, though I apologize that you are experiencing this.
First, could you please provide which version of Quicken you have currently running?- Quicken > About Quicken
Please, check back and let us know!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Quicken Premier 2020 (Mac). Version 5.18.2 (Build 518.35919.100). Mac OS 10.15.7.
I believe the error code was 503 (or 501?) Unfortunately that information appears to have been lost from the status window after I "deactivated" the account download.
Again, I am able to login to my account from a browser so it is not an issue with my username or password, not did it fix it when I tried to set up downloads from the beginning again.2 -
I am receiving the following error when trying to download from American Express - Download error (503), http-503 from American Express. Is there a known issue or recommended fix0
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Same issue: CANNOT Connect to American Express
Quicken Deluxe 2020
Version 5.18.2 (Build 518.35919.100)
macOS 10.15.7
Trouble Shooting: Deactivated Direct Connect
Attempted to setup Direct Connect
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That's what I got when I tried to reconfigure downloads too.1
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I am consistently receiving HTTP-503 errors when trying to connect with American Express. I have deactivated and activated my four accounts there with no luck. I CAN access my accounts on the Amex website.0
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At this point I cannot even REACTIVATE my Direct Connect to Amex.
I had to manually download my transaction as a QFX file from the Amex website.0 -
This is exactly the same issue I began experiencing today. Tried to deactivate and re-set up direct connect and also get the error above - Quicken cannot communicate with American Express1
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> @Lysander Spooner said:
> At this point I cannot even REACTIVATE my Direct Connect to Amex.
>
> I had to manually download my transaction as a QFX file from the Amex website.
Right. I can't either. When I try, I get the screen you posted.
> @Frank O'Neil said:
> I am consistently receiving HTTP-503 errors when trying to connect with American Express. I have deactivated and activated my four accounts there with no luck. I CAN access my accounts on the Amex website.
Exactly!-1 -
Same exact issue on my end as well.0
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Same issue, Mac 10.15.6, Version 5.18.2 (Build 518.35919.100) of Quicken. Just started yesterday morning. Not a credential thing, able to log into web site and use my mobile for access. I did notice that in the Account->Settings->Amex for this account, that the actual account number is giberish.. If there is a way to alter this back to the correct value, I may be back in business.... I'll have to search and see if that is possible...0
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> @Johndy said:
> Same issue, Mac 10.15.6, Version 5.18.2 (Build 518.35919.100) of Quicken. Just started yesterday morning. Not a credential thing, able to log into web site and use my mobile for access. I did notice that in the Account->Settings->Amex for this account, that the actual account number is giberish.. If there is a way to alter this back to the correct value, I may be back in business.... I'll have to search and see if that is possible...
I think the account number, or what appears as "giberish," is generated by quicken or amex since all you're asked for to connect is username and password. I think there's something else going on. Thanks for adding to the discussion!0 -
Support says its a known issue, time to resolution unknown @ 7:45pm EST. Try again in 24 hours0
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It started working for me this morning and now it isn't working.0
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still not working for me0
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Hello All,
Thank you for taking the time to report this issue with American Express here in the Community, though I apologize that you all are experiencing this.
Our teams are aware of this and are investigating it. In the meantime, we ask that you please wait 24 hours to try again in order to reduce server overload.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5 -
> @Quicken Anja said:
> Hello All,
>
> Thank you for taking the time to report this issue with American Express here in the Community, though I apologize that you all are experiencing this.
>
> Our teams are aware of this and are investigating it. In the meantime, we ask that you please wait 24 hours to try again in order to reduce server overload.
>
> Thank you!
Will do. Thank you for the update.1 -
Working for me now...0
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AMEX is working for me now. 1:00pm CDT on 10/27/20200
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Still not working for me.0
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still not working for me0
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Direct Connect still not working for me. Error code OL-294-A
Quicken Deluxe
Year: 2020
Version: R29.22
Build: 27.1.29.22
Windows 10[{"insert":"\n"}]
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Quicken Premier 2020
Version 5.18.2 (Build 518.35919.100)
macOS 10.15.7
Still not working0 -
ＮＯＴ 𝚠𝚘𝚛𝚔𝚒𝚗𝚐 ＡＧＡＩＮ！ creationTimestamp = "2020-10-28 13:08:16 +0000";customInformation = nil;customInformationJSON = nil;dataSource = nil;deletionCount = 0;errorCode = 503;errorDescription = "HTTP-503 Error from American Express";errorDomain = "OFX:Session";0 -
works now, thanks0
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Hello All,
Thank you all for your patience and reporting this issue with American Express here in the Community, though I apologize for any inconvenience this may cause.
Please, refer to this open Community Alert for further information and updates.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5
This discussion has been closed.