Quicken R29.22 will not send email

no_knee1

Trying to get my wife's business up on a new computer and current version of Quicken on Windows 10. Copied database no issue, but when I attempt to email an invoice everything works as advertised, says email sent, but receive no email. Dont see it in outbox, drafts, inbox, spam etc.

Ps56k2

What version of Quicken..... Help --> About Quicken

The more recent versions of Quicken do not use your local email program,
but rather send the "package" internally to the remote Quicken servers,
and they send the email from those remote servers -
Therefore you will not see it as being sent from your local email program.

no_knee1

I understand that, but the emails are not being received. I have sent them to yahoo, gmail and my work .com addresses. The invoice email never arrives.

Ps56k2

what version

no_knee1

R29.22 Build 27.1.29.22

no_knee1

Here is step by step
From invoices click on invoice
Click on green checkmark which brings up invoice
Click Email
Enter email address. have tried sending html and plain text
Click send email
Window pops up Email sent successfully
Click OK
Close invoice.

Ps56k2

just for fun - try sending any of the simple Reports from the Reports menus...
to see if the basic email functions correctly ....

Reports --> Banking --> Banking Summary
at top --> click envelope icon --> select PDF document -->
fill in email addressing info ---> click Send Email

also... look in any Spam folders on the receiving end

no_knee1

Tried. Same result. Email sent, don't see an email to my yahoo or business accounts.

no_knee1

Yes checked spam also....

Quicken Anja

Hello @no_knee1,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you're experiencing this.

Could you please check and let us know in what location your data file is saved on your computer, please? The recommended/default location is in the following pathway-- C:\Users\Username\Documents\Quicken

Also, I'd like to test and see if we would be able to receive it on our end if you'd be willing to send us a test-invoice. To do so, I have sent you a direct message with an email address for you to send it to. Please, navigate to the inbox in the top right-hand corner of the Community page and check your inbox.



Thank you!

no_knee1

Quicken data does look to be saved to the recommended location on the C drive. I will send test invoice now.

R-Robert

Same basic issue with Quicken 30.10. Reports can be sent as XLSX spreadsheets, but reports supposedly e-mailed as PDFs claim to send but never arrive. My suspicion is that a firewall somewhere (maybe on Quicken's servers?) flags the PDF attachments as suspicious and blocks or refuses the email.