The error report on one step update says that it can't get results for a security "0".

Question

Under the Service updated at the bottom of the one step update report, I get an orange button saying "52 of 94 quotes and investing headlines updated. See a report link."  When I open the link it says:
 "No new quotes or investing headlines were downloaded for the securities below." The only thing listed below is: Security Name: 0, symbol is blank and Download Quotes is a empty box icon. 
 I have no blank security or a security named  "0" so I can't delete it. I have been getting this error message for a long time now and I have not been able to fix it or find a fix. 
 This is not a finance threatening problem, but it is irritating!

Also irritating are left over unmatched transactions. Several years ago there was a "back door" fix to clear those out, but that fix has disappeared and no longer works. Has a new fix to clear out old non-matched transactions been introduced?? If so please let me know.

One long time and frustrated user,
 Susy Harris

Jim_Harman · Answer

@LonPribble

Regarding the main issue discussed here, the report of securities whose quotes were not updated, I suggest you go to Tools > Security List and un-check the Download Quotes box for any securities that are not publicly traded. Quicken's quote provider only has prices for publicly traded securities.

Look carefully at any securities or stable value funds that are held in a 401(k) or similar account. Sometimes these have names that are similar to publicly traded mutual funds, but they are not actually the publicly traded fund and have different prices. Often these special funds will have "Trust" in their names, they will not have a ticker symbol on the administrator's website,  and/or the holdings will be listed as "Units" rather than shares.

Please let us know what you find.

LonPribble · Answer

Was there a solution to this issue? I am having this exact issue in Jan 2024. Can someone assist?

Quicken Francisco · Answer

Hello @Susan Harris

Thank you for
reaching out on the community and telling us about your issue. I do apologize for the issue you're having. I think in this case it would be best to contact Quicken Support via phone and
sharing your screen with one of our support reps, if you feel comfortable doing
so, to have the matter looked at and hopefully fixed promptly. I'll leave our hours down below so you can find a time that works best for you.

Thanks,

Quicken Francisco

Quicken
Phone Support Current Hours of Operation:

Monday
through Friday

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to 5:00 pm PDT