Citi Billing: Broken 11/19

Paul Smith2

I noted a closed discussion on this topic -- but it remains an issue for me. It was suggested that the biller be added again and the problem has been resolved. I have done this repeatedly for 2 months. I get the message "your bill has been successfully added, but your next amount due is not yet available from your biller". Well it NEVER gets added and if I were relying on this mechanism I would be getting hit with late fees! Frustrating.. Moreover because the bill never gets added, I can't pay it using Quicken quick pay. Makes the mechanism useless for me.

Has anyone found a way around this?

Quicken Anja

Hello @Paul Smith2,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and have not received a response yet.

We have recently received information from our partners that currently, Citi is experiencing issues with syncing that impacts attempts to sync as well as add or make payments to Citi.

Our teams are aware of the issue and are working with our partners and Citi to get the issue resolved as quickly as possible but do not have an ETA at this time.

Please, refer to this Community Alert for updates.

I apologize for not having better news to share with you!

Quicken Anja

Hello @Paul Smith2,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and have not received a response yet.

We have recently received information from our partners that currently, Citi is experiencing issues with syncing that impacts attempts to sync as well as add or make payments to Citi.

Our teams are aware of the issue and are working with our partners and Citi to get the issue resolved as quickly as possible but do not have an ETA at this time.

Please, refer to this Community Alert for updates.

I apologize for not having better news to share with you!