Desjardins.com caisse Quebec don't work since two days

Bads

Hello,

I have quicken 2006 and I download the report for each of my Desjardins caisse accounts and my credit card statement, then I click on one file at a time and everything is imported into the Quicken software. For 2 days, it has not worked, I have an error message saying that quicken cannot verify the account information.

So I decided to buy the 2020 version (subscription) and I still have the same problem. Before I request a refund and return to Quicken 2006, I would need some help.

Thank you

Unknown

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splasher

Quicken 2006 (US or CDN) has not supported online banking (downloading) for over ten years. 

Please explain exactly what you have been doing so that we can try to help you.  What type of file have you been downloading and importing?

Bads

Hello,

Before upgrading to the latest version of Quicken yesterday, I always donwload the QFX files. With the new version of quicken, I have download the OFX files.

I save these files to my pc and after, I click each one for all my accounts.

Today, the message is "Quicken is currently unable to verify the financial institution information for this download. Please try again later."

Thanks

splasher

You state you have Quicken 2006, but then you write "With the new version of quicken". 
Those statements are contradictory.
What is shown on the Help->About Quicken screen?

Bads

I said that I have Quicken 2006 since 2006 and yesterday I buy the new version 2020 R30.10 build 27.130.10

splasher

I suggest that you contact Quicken Support for help. 

Bads

Thanks,

I'm trying to do that but the button is not working. Nothing append when I click on Talk to support.

Bads

If I click on OFX file, Quicken open with no error message but nothing is insert in my account.

splasher

Bads said:

Thanks,

I'm trying to do that but the button is not working. Nothing append when I click on Talk to support.

Make sure that you do not have a pop-up blocker active.

Unknown

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Bads

Merci Claude,

I just download the right version for Canada but I can't see my activation code anywhere. Not in email and not in my profile.

Bads

QUICKEN DELUXE 2018 DIRECT DOWNLOAD 1YR
Platform: N/A

Date Purchased: December 1, 2020

Bads

My error,

I don't buy my copy from the Canadian website !!

Chris_QPW

Bads the purchase/subscriptions for Quicken Windows US and Quicken Windows Canadian are different.  You can't buy one and use the subscription in the other.

You need to get a refund on the Quicken Windows US version and buy the Canadian version from the Canadian website.
Terms and Conditions For Exchanging, Returning or Refunding Quicken Products (Select How do I request a refund)

Quicken website:
https://www.quicken.com/canada/?cc_bypass

Bads

Thanks Chris_QPW,

I just do that and my Quicken is now working as expected.

Thanks to all for your answer. I really appreciate your help.