Navy Federal Credit Union

Once again I am experiencing issues with NFCU and am unable to download transactions from 11 accounts. I have validated/repaired my data file, deactivated and reactivated my accounts...Restored from a known good backup file...Issue has existed for
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Best Answer
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Quicken Sarah Administrator, Moderator mod
Hello All,
Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.
I took the liberty of reviewing the already submitted "Report a Problem" and log files and can see that all Users are receiving the internal "Error 520 Get URL is null or invalid. Please provide the valid URL" error message.
This message indicates an internal error in the scripting and must be escalated to our service partners to resolve.
If you haven't already, please contact Quicken Support to report that you are also experiencing this error, open an escalation and provide your log files so our teams can start investigating this matter to resolve this error as quickly as possible.
Thank you,
Sarah
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Answers
Using the One Step Update function to update all of my accounts.
NavyFCU performs all of the necessary steps including the two factor authentication, shows complete but does not download anything.
If I go to a NFCU account and use the Update Now function, everything happens as it should and all transactions from all of my NFCU accounts download properly.
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
First, could you please provide which version of Quicken you have currently running?
Let us know how it goes!
Running the latest version always – auto renew auto update. (E30.10)
Done all that multiple times.
To reiterate:
Updating using the one step update almost never works
Updating using update now from the settings within a register always works.
Not logical
Thank you for the response and the additional details, although I apologize for the frustration that this has caused.
I would recommend taking a moment to review the previous discussion on Navy Federal Credit Union, available here.
The inability to perform a One Step Update is due to the 2-factor authentication. If the financial institution has moved to require a 2 step verification to download transactions to Quicken, there is no action that Quicken can take to reverse this decision.
https://www.quicken.com/support/provide-additional-authentication-requested-my-financial-institution
You will need to move forward using the "Update Now" method to update transactions from Navy Federal Credit Union.
I apologize for not having better news.
-Quicken Tyka
Then quicken completes the One Step Update protocols for all of my updates, including NFCU and shows "complete". But there are no transactions downloaded.
Moreover, on occasion, Quicken will indeed have downloaded transactions. I would estimate that this happens approximately 10% of the time.
I tried resetting my checking account and it still gives an error that the Quicken servers are unable to connect to NFCU.
If so, I'm having same issue as are others. I have sent logs/screen shots to Quicken and if they answer - will post here.
I believe this is an NFCU issue but we will see.
Thank you for taking the time to report this error to the community, although we apologize for any frustration or inconvenience experienced.
I took the liberty of reviewing the already submitted "Report a Problem" and log files and can see that all Users are receiving the internal "Error 520 Get URL is null or invalid. Please provide the valid URL" error message.
This message indicates an internal error in the scripting and must be escalated to our service partners to resolve.
If you haven't already, please contact Quicken Support to report that you are also experiencing this error, open an escalation and provide your log files so our teams can start investigating this matter to resolve this error as quickly as possible.
Thank you,
Sarah
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
No, you are not the only one who is having problems with NFCU credit cards. I have been unable to download transactions for at least six months now, and prior to that (for well over a year) only one card would download. We also have two cards, and I have repeatedly tried to "add" them to Quicken - but they show up as "Account type - not recognized" and cannot be added to Quicken. I have been using the "download QIF file and import into Quicken" routine as a workaround, but it is getting old...
Frankx
Quicken H&B-Subscription - Ver. R29.20 - Build 27.1.29.20 - Windows 10 Home - Ver. 2004- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -
I am having problems using Quicken with one of my credit union credit card accounts from Navy Federal Credit Union.
(1) I must run the One Step Update 2 to 3 times before it will download any credit card transactions. EVERY time it attempts download, I must use two factor authentication (2FA). As a work around I generate a QFX file from the credit card account and import the file. This process does work, thankfully, and does not require 2FA.
(2) Checks and electronic payments to this same credit card account do not download from my checking account, nor are they credited against my credit card account in Quicken.
I use Quicken version R30.14. The connection method shows as Web Connect
For specifics I have performed the following (a) “File Operations – Validate and repair and Super Validate”, with no errors noted (b) I have ensured all updates are current and installed, (c) I uninstalled and reinstalled Quicken from scratch, including a deep search for registry entries (d) reactivated more times than I want to count.
2 months ago (approximately) Quicken told me it was known problem with NFCU being worked. Believe that?
> As of this morning, Quicken doesn't even bother to give me a 2FA request for my NFCU accounts. It just blindly tries to update them and fails.
I'm having the same issue. Actually, I haven't gotten the 2FA request for several weeks. I haven't changed my online ID from the 6 digit number issued years ago to what they are now requesting. Could this be part of the problem? My mother (who changed her ID last month) has no issues with Quicken update.